Solved

Server hangs on Applying Computer Settings and just shows black screen if in Safe Mode

Posted on 2008-06-19
19
1,286 Views
Last Modified: 2008-07-09
Hi Guys,

Have got a clients Server 2003 machine that kept blue screening on boot with either a Registry_Error or IRQL_Not Less... error (it was one of these each time it re-started)
We could boot into safe mode ok and it would stay stable so i disabled all the services and processes with the aim of re-enabling them one by one but even though these were all disabled it still blue screened when booted up normally.
I ran chkdsk and it cleared a lot of errors up and now am at the stage where if i boot into safe mode it stays on but it just gives a black screen with 'safe mode' on it. I can Ctrl Alt Del but it shows nothing running and so i can't do anything apart from shut it down.
If i boot into normal stage then it'll either Blue screen or just hang on Applying Computer Settings.
This is a main DC with Exchange and is the only server they have and so contains everything.
Can you do an overwrite install on Server 2003 like you can in XP and if so what will this do ?
Apart from that any help would be great.

Thanks
P.S. nothing has been addded or changed for this to happen.
0
Comment
Question by:Netexperts
  • 11
  • 6
  • 2
19 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 21820313
Look for *.dmp files, zip them and upload them to here:

http://www.ee-stuff.com/

0
 
LVL 1

Author Comment

by:Netexperts
ID: 21829288
Hi,
Have searched for dump files but can't find them. What location are they likely to be in ?
Thanks

Ian
0
 
LVL 87

Expert Comment

by:rindi
ID: 21829336
Usually in C:\Windows\Minidump, but it depends on how you have set the system up, as you can tell it where to save the dmp files.
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21831303
Ok, can't attach them as the file type won't be allowed and i can't seem to copy the text but i've opened them in WinDbg and they show
Stop: 0x%081X
***Fatal System Error: 0x%081x
driver at fault : %s

Hope this helps

Thanks
0
 
LVL 87

Expert Comment

by:rindi
ID: 21831446
Use the Link I posted above to upload them. There you can upload the zip file.
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21831525
Done that, sorry for misreading the post.

Thanks
0
 
LVL 87

Expert Comment

by:rindi
ID: 21831691
These dumps look rather old (years 2004 and 2005), so if your BIOS shows the correct time and date, they probably aren't relevant. All of them say netbios.sys is the cause of those dumps. If your BIOS time isn't correct, change the CMOS battery and correct the settings. A wrong date or time can cause all sorts of problems.
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21832292
I'll try that and post back.
Many Thanks
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21832429
Have replaced and checked settings but it's still hanging.
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 
LVL 87

Expert Comment

by:rindi
ID: 21832533
Was the date and time correct, or did you have to set them?
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21832579
No, they were correct but the CMOS has been reset at some point whilst we were trying to fix it so these dumpes may have been generated then.
Is there anyway of finding at what point it's hanging at as it's not blue screening now but just getting past the windows splash screen and then going to the grey screen just before the login prompt comes up and then nothing else. There's not even any activity from the drive.
0
 
LVL 87

Expert Comment

by:rindi
ID: 21832718
The following file caused those dumps, so check whether you can copy that file from another server.

netbios.sys

A repair installation would at least require you to restore the AD directory, so that can result in further issues.
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21839386
Thanks,
I've done 3 repair installs now but it's still the same issue. I'm assuming that a repair only re-installs windows files so it appears to be a third party issue or update ?
I'll try and copy across netbios.sys but i've not had to re-install that file before so i'll try and post back.

Thanks
0
 
LVL 38

Expert Comment

by:ChiefIT
ID: 21842634
Uninstall the NIC driver. If you are going into safemode OK, the NIC isn't loading settings. If  you are stuck at a blue screen when trying to logon, this definately sounds like the NIC driver. Let Windows load the default Windows NIC driver and try it from there.
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21852969
Rindi,
I copied across the netbios.sys but it's still hanging.

ChiefIT,

The only thing i can do is boot into recovery console but from here how do i uninstall the NIC settings ?

Thanks
0
 
LVL 1

Author Comment

by:Netexperts
ID: 21854861
Just as an update i enabled boot logging and this was the result:

 Service Pack 2 6 18 2008 16:45:36.500
Loaded driver \WINDOWS\system32\ntoskrnl.exe
Loaded driver \WINDOWS\system32\hal.dll
Loaded driver \WINDOWS\system32\KDCOM.DLL
Loaded driver \WINDOWS\system32\BOOTVID.dll
Loaded driver ACPI.sys
Loaded driver \WINDOWS\system32\DRIVERS\WMILIB.SYS
Loaded driver pci.sys
Loaded driver isapnp.sys
Loaded driver ohci1394.sys
Loaded driver \WINDOWS\system32\DRIVERS\1394BUS.SYS
Loaded driver pciide.sys
Loaded driver \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
Loaded driver MountMgr.sys
Loaded driver ftdisk.sys
Loaded driver dmload.sys
Loaded driver dmio.sys
Loaded driver volsnap.sys
Loaded driver PartMgr.sys
Loaded driver atapi.sys
Loaded driver si3112r.sys
Loaded driver \WINDOWS\system32\drivers\SCSIPORT.SYS
Loaded driver SiWinAcc.sys
Loaded driver disk.sys
Loaded driver \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
Loaded driver fltmgr.sys
Loaded driver Dfs.sys
Loaded driver KSecDD.sys
Loaded driver Ntfs.sys
Loaded driver NDIS.sys
Loaded driver nv_agp.sys
Loaded driver Mup.sys
Loaded driver crcdisk.sys
Did not load driver ACPI Uniprocessor PC
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel
Did not load driver AMD K7 Processor
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel
Did not load driver AMD K7 Processor
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel
Did not load driver AMD K7 Processor
Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel
Did not load driver AMD K7 Processor
Did not load driver NVIDIA nForce MCP Networking Controller
Did not load driver NVIDIA(R) nForce(TM) MCP Audio Processing Unit (Dolby(R) Digital)
Did not load driver NVIDIA(R) nForce(TM) Audio Codec Interface

This repeats itself but it stops at Did not load driver ACPI Uniprocessor PC

Any ideas?
0
 
LVL 38

Expert Comment

by:ChiefIT
ID: 21862698
Oh, wait a second:

Is this a multi port video card? Or did you install a video card lately? A black screen can mean that you are in the wrong port that the video is actually going to. If you insalled a multi port card try other VGA ports. And try the default VGA port that is motherboard integrated. If you get video, I think we can fix this issue. If it is all motherboard integrated, I still think we can fix the issue. See below:
______________________________________________________________________________
At the recovery console type Bootcfg. This command modifies the Boot.Ini file. Let's see what is in the Boot.ini field. If pointing to the wrong place for the default OS, I could see such problems.

This lists your limitations with recovery console.
http://support.microsoft.com/kb/307654
______________________________________________________________________
These drivers seem to be a part of chipset drivers, are all of your audio, video and Nic drivers mother board integrated? Though these drivers didn't load it may be decieving. You may be looking at the safeboot load that uses the default drivers for the MS OS.

Did not load driver Audio Codecs
Did not load driver Legacy Audio Drivers
Did not load driver Media Control Devices
Did not load driver Legacy Video Capture Devices
Did not load driver Video Codecs
Did not load driver WAN Miniport (L2TP)
Did not load driver WAN Miniport (IP)
Did not load driver WAN Miniport (PPPOE)
Did not load driver WAN Miniport (PPTP)
Did not load driver Direct Parallel

_______________________________________________________________________________
What may be interfering is the on board video and a video card/driver you may have just installed. Or an on board nic and a NIC card/driver you may have just installed.

Do you have your motherboard CD? If so, I believe you can use that to fix your drivers. If not, I think you can download it.

I think what is happening is your video is going to a port that you are not hooked up to. You could hook up a VGA monitor to every VGA port in the system. Then turn all monitors on and turn the system on. Maybe one of these monitors will have the video you are looking for.



0
 
LVL 1

Author Comment

by:Netexperts
ID: 21864050
Hi ChiefIT,

I've tried booting in VGA mode and also with another Video card and also disabled the NIC but it's still the same. I'm not getting a black screen unless i boot into safe mode and this shows a black screen with 'safe mode' around the edges and i can still move the mouse but nothing after this.
I agree about the motherboard drivers and so i'll try and do that first.
0
 
LVL 1

Accepted Solution

by:
Netexperts earned 0 total points
ID: 21905625
We have finally resorted to wiping it and starting again but thanks for the help !

Cheers
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Organizations create, modify, and maintain huge amounts of data to help their businesses earn money and generally function.  Typically every network user within an organization has a bit of disk space to store in process items and personal files.   …
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now