We are using MS exchange 2000 and outlook clients. We dont have any porblem in sending and receiving attachments among the clients. The problem is, we do use a helpdesk program which accepts trouble tickets through e-mails. Users send email to a specific email address and an agent will download it to the above application. Whenever an attachment is there, the application only shows winmail.dat instead of the actual attachment.
I have found many posts here about the issue and i have done most relevant solutions but didnt help. including sending as plain text, avoide rich text etc. I am in contact with the application vendor and waiting their update.
Anybody experienced this issue with any 3rd party application and sorted out?
I appreciate any input.