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attachment appears as Winmail.dat in application

Hi,
We are using MS exchange 2000 and outlook clients. We dont have any porblem in sending and receiving attachments among the clients. The problem is, we do use a helpdesk program which accepts trouble tickets through e-mails. Users send email to a specific email address and an agent will download it to the above application. Whenever an attachment is there, the application only shows winmail.dat instead of the actual attachment.

I have found many posts here about the issue and i have done most relevant solutions but didnt help. including sending as plain text, avoide rich text etc.  I am in contact with the application vendor and waiting their update.

Anybody experienced this issue with any 3rd party application and sorted out?

I appreciate any input.

Regards
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Basheerpt
Asked:
Basheerpt
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1 Solution
 
Kieran_BurnsCommented:
I think the problem you have is that someone somewhere in the organisation is set to receive e-mails as RTF or HTML.

If EVERYONE uses plain text you won't have this problem.

I guess from your research that you know the winmail.dat is the formatting section of the document sent from Outlook - and only Outlook is able to understand it.

Unfortunately if anyone on the send to list uses anything but plain text, you're stuffed, so you have to insist on Plain text
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BasheerptAuthor Commented:
I myself set my outlook to send 'plain text' messages, Exchange server I set not to use Exchange RTF, and MIME encoding set to always use plain text. No good result. So, i dont understand where is wrong.
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Kieran_BurnsCommented:
Try following the steps in this: http://support.microsoft.com/kb/821750 article as it shows how to set the default for your domain to plain text

See if this removes the winmail.dat file
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BasheerptAuthor Commented:
That was a nice document. I followed it but still it appears as winmail.dat. :(
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Kieran_BurnsCommented:
Going back a step then....

The attachment: what format is IT in?
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BasheerptAuthor Commented:
For testing purpose, i used .txt. A simple text document
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Kieran_BurnsCommented:
I've been doing some more reading on this and it appears that the solution is to have the Help Desk software read the content of the e-mail rather than the attachment as it is the attachment itself (with MSs insistance on using a proprietary format) that is causing your problems.

Maybe someone else can suggest something...
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BasheerptAuthor Commented:
Thanks for your efforts. I am in touch with the helpdesk software provider.  They hav transfered my issue to their q&A dept. so waiting for their response. As soon as i get the solution, i wil be back.

Thanks again
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