Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

attachment appears as Winmail.dat in application

Posted on 2008-06-19
10
Medium Priority
?
637 Views
Last Modified: 2012-06-27
Hi,
We are using MS exchange 2000 and outlook clients. We dont have any porblem in sending and receiving attachments among the clients. The problem is, we do use a helpdesk program which accepts trouble tickets through e-mails. Users send email to a specific email address and an agent will download it to the above application. Whenever an attachment is there, the application only shows winmail.dat instead of the actual attachment.

I have found many posts here about the issue and i have done most relevant solutions but didnt help. including sending as plain text, avoide rich text etc.  I am in contact with the application vendor and waiting their update.

Anybody experienced this issue with any 3rd party application and sorted out?

I appreciate any input.

Regards
0
Comment
Question by:Basheerpt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
10 Comments
 
LVL 10

Expert Comment

by:Kieran_Burns
ID: 21820420
I think the problem you have is that someone somewhere in the organisation is set to receive e-mails as RTF or HTML.

If EVERYONE uses plain text you won't have this problem.

I guess from your research that you know the winmail.dat is the formatting section of the document sent from Outlook - and only Outlook is able to understand it.

Unfortunately if anyone on the send to list uses anything but plain text, you're stuffed, so you have to insist on Plain text
0
 
LVL 5

Author Comment

by:Basheerpt
ID: 21820720
I myself set my outlook to send 'plain text' messages, Exchange server I set not to use Exchange RTF, and MIME encoding set to always use plain text. No good result. So, i dont understand where is wrong.
0
 
LVL 10

Expert Comment

by:Kieran_Burns
ID: 21820748
Try following the steps in this: http://support.microsoft.com/kb/821750 article as it shows how to set the default for your domain to plain text

See if this removes the winmail.dat file
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 5

Author Comment

by:Basheerpt
ID: 21820870
That was a nice document. I followed it but still it appears as winmail.dat. :(
0
 
LVL 10

Expert Comment

by:Kieran_Burns
ID: 21820877
Going back a step then....

The attachment: what format is IT in?
0
 
LVL 5

Author Comment

by:Basheerpt
ID: 21820907
For testing purpose, i used .txt. A simple text document
0
 
LVL 10

Accepted Solution

by:
Kieran_Burns earned 1000 total points
ID: 21820969
I've been doing some more reading on this and it appears that the solution is to have the Help Desk software read the content of the e-mail rather than the attachment as it is the attachment itself (with MSs insistance on using a proprietary format) that is causing your problems.

Maybe someone else can suggest something...
0
 
LVL 5

Author Comment

by:Basheerpt
ID: 21836474
Thanks for your efforts. I am in touch with the helpdesk software provider.  They hav transfered my issue to their q&A dept. so waiting for their response. As soon as i get the solution, i wil be back.

Thanks again
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question