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VirusScan software blocking SMTP mails from being sent

Posted on 2008-06-19
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Last Modified: 2013-11-30
I have created a webpage in VB and want to send mails using SMTP. That all works fine, except that the virus scan is set up to block mails. I have been looking around and see other people have tackled this problem but couldn't get this working for me.

If you open up the VirusScan console and click 'Access Protection' and then unclick the check box 'Prevent Mass Mailing worms from sending mail' on the server then the website can send mails without any problem. Unfortunately, the VirusScan software resets itself every hour or so and rechecks this checkbox and when this happens the site can no longer send mails again. I'm sure there's a solution to this but I just haven't been able to find it. How to set this configuration permanently?

Thanks for your help,

Aiden
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Question by:AidenA
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Expert Comment

by:Jason C. Levine
ID: 21825317
Hi Aiden,

From the console, go to Access Protection, then click the Prevent Mass Mailing... and select Edit.

You should get a new dialog with a list of Excluded Processes.  Add the process that you want to unblock to that list and save it.  This will workaround the resetting you are seeing (at least it should).
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Author Comment

by:AidenA
ID: 21829436
Hi Jason1178,

Yes, I tried previously adding a list of processes to exclude that other people had suggested (such as w3wp.exe) when I was scouring the web. But, in fact, I have no idea what process I should be adding? I have created a website in visual basic which is sending SMTP mails and I'm using IIS to run it. What process exactly should I be excluding?

Thanks, Aiden
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LVL 70

Expert Comment

by:Jason C. Levine
ID: 21835303
I don't know which one actually sends the mail (I'm a *nix guy) but the larger point is if your additions to that list of excluded processes "sticks" then you're almost there.  All you would need to do now is post a slightly different version of this question in the VB and IIS Zones and those folks would know.
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Author Comment

by:AidenA
ID: 21837455
I'm new to expertsexchange so i'm not sure exactly how all this works. Can you point me in the right direction of how to get this question answered? It's something i've been trying to figure out for quite a long time and it's important i figure it out!

Maybe you can give me a bit of help with finding the right people?

Thanks very much, Aiden
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LVL 70

Accepted Solution

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Jason C. Levine earned 1500 total points
ID: 21838574
You're actually asking two different questions.  This one (how do I allow McAfee to send email) is now answered.  Your other question is "What process is sending the email so I can unblock it?" and that's what you need to repost as a new question in the VB and IIS Zones.

The problem is that the Experts watch their Zones and now that the anti-virus part is answered, we don't have a good way of moving it to the other Zones.
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