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Dell Latitude D630C crashes during hot undock/dock.

Posted on 2008-06-19
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Last Modified: 2013-11-17
I have a Dell Latitude D630C model laptop, that when undocked using the taskbar button or the pysical undock button, will crash.  It also crashes when docking.  It will just either give a bluescreen or freeze completely, but mostly it just freezes.  I have not had any problems so far with any of the other 11 we got this year, but it is just this one.  I have had problems in the past with other models, but just shutdown before undocking.  This is not a favorable option to this user as he undock/docks the computer multiple times a day.
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Question by:kkollar
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6 Comments
 
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Expert Comment

by:coolsport00
ID: 21821599
Have you tried to delete/recreate the hardware profile? Sometimes those get corrupted. Docking stations, in my experiences, are kinda buggy.

Regards.
~coolsport00
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by:Philonator
ID: 21822373
Also have you verified the firmware of the docking station is up to date.  It seems like dell can never release the correct firmware on the first try.  You may also want to verify your bios is up to date as well.

It doesn't make sense why this one is a problem child and the others are not.  Have you tried putting a good laptop on this particular docking station?
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Author Comment

by:kkollar
ID: 21823717
Actually i just figured it out, I had looked in another thread and already tried updating bios, firmware, and recreating the hardware profiles, nothing helped.  So i finally started changing bios settings one at a time, then restarting the see if they fixed it.  The solution i found was to change the bios setting for primary video controller to be the onboard, which although makes the settings change every once in awhile for the projectors that are connected, works.  Also it will freeze if universal connect is not enabled.
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