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HP Quick Launch buttons in the device manager are showing an error that there is a problem with the driver but they work fine.

Posted on 2008-06-19
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Last Modified: 2013-11-17
Error 39, the driver is corrupted. This is a universal image for HP laptops. We only want to use the driver and not the entire HP Quick launch buttons software.  We have tried to re-install it and it doesnt work. The Image is built with Image X. It is an XP load. All of the quick launch buttons work, it's just the error showing up in the device manager.
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Question by:rickharris4905
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Expert Comment

by:David-Howard
ID: 21824718
I understand that you stated you have re-installed the driver. But, was it uninstalled first? If not, you might try to uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
David
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by:rickharris4905
ID: 21828926
I have un-installed and re-installed. Recently I discovered it could be a problem with .net 3.0 installed, so I will try it w/o that first. I have also discovered it could be because we created the image in a virtual machine. That would cause a big problem.
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Accepted Solution

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rickharris4905 earned 0 total points
ID: 21868841
The quick Launch buttons are under the HID's in the device manager. Because we created the image in a virtual machine with no actual keyboard device driver it didnt have HID's listed. We hooked up a usb keyboard, let it recognize in the device manager, then re-installed the QLB driver. Works great.
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