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Published application fails to map network drive.

Posted on 2008-06-19
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Last Modified: 2008-09-06
We have three citrix servers for this application, the mapping are done in a kix logonscript. On two of the servers we get the network drives mapped.
On the last on we don't (They are Loadbalanced)  I've tested with the users and when the application is published on server 1 & 2 they got the driver mappings, on server 3 they don't.
It's Possible to reach the network share from server 3.
I can't find any differences in group policies.
Any sudgestions?
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Question by:walleman
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Expert Comment

by:LKaushal
ID: 21829688
Check this if Client Drive Mappings do not Create for any User
1. Ensure the ica-tcp properties are set to "Inherent User Config" and User Manager for Domains/Config had all the options for Client Devices selected.
2. Ensure Disable Client Drive Mapping is cleared in Citrix Connection Config > Protocol > Client Settings > Client Mapping Overrides in the Client Overrides area
3. Verify that the Cdm.sys file is in the %SystemRoot%\system32\drivers directory.
4. Does the command net use * \\client\c$ work? If it does not, a System Error 67 appears.
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Author Comment

by:walleman
ID: 21845146
I have checked all of your sudgestions witout any luck.
Everything was OK an likely set on all 3 servers.
Could I log the users logon to see what happens?

Best Regards
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Expert Comment

by:LKaushal
ID: 21846138
Check this KB article, very helpful --> http://support.citrix.com/article/ctx238200

Also, for loggin you can use CDF (Common Diagnostic Facility) from AMC Console, you can use 'Template for Client Drive mapping' from http://support.citrix.com/article/ctx114975 .
There are Public TMF available to interpret the messages logged by CDF and you can use 'Public TMf' and CDFviewer to view the messages. But I think if you just follow the troubleshooting in first article, it should solve your problem or will narrow down the issue.
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Author Comment

by:walleman
ID: 21853667
How is the best way to do a workaround, not allowing three users to logon to server no 3 but
allow them to logon to server 1 & 2?
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Expert Comment

by:LKaushal
ID: 21866861
I think the best way woulbe be to 'duplicate' the app on server1 & 2 for these 3 users.
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Author Comment

by:walleman
ID: 22371063
The third server was missing trivial files.
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LKaushal earned 500 total points
ID: 22407112
I don't think the point should be return to the requestor as I replied to his question with releavat ptions available.
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Author Comment

by:walleman
ID: 22408540
Thx for the assistance
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