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Solved

Office 2007 UI stuck in 8 bits color

Posted on 2008-06-19
12
1,624 Views
Last Modified: 2011-10-19
Hi everyone,

The user interface of Office 2007 is stuck in 8-bit color (even if Windows is in 32-bit color).  All icons, menus and tabs are in low color, and the Office 2007 logo itself is B&W.  Re-installing Office didn't help.  This problem does not happen if I log as a different user.  I tried to repair office, and no change.  The user is running Windows XP SP2.  This problem happen in every Office app (Outlook, Word, Excel, PowerPoint, ...)

How do I change this without deleting user's profile?  Help would be very appreciated!

Thanks,
bugOffice.jpg
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Question by:marcolive
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12 Comments
 
LVL 6

Expert Comment

by:Jk387
ID: 21821740
Click start... run... type "sysdm.cpl" to bring up system properties.  Click advanced... Click settings under performance... check off either "Let Windows choose what's best for my computer" or "Adjust for best appearance" and see if that fixes anything.  Hope this works for ya.
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LVL 6

Expert Comment

by:JapyDooge
ID: 21821743
Did you try to update the Video Card drivers to the last version? The new Office 2007 uses a lot of hardware rendering.
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LVL 1

Author Comment

by:marcolive
ID: 21821856
Tried sysdm.cpl -> "Adjust for best appearance".  No dirfference.  The video card drivers are up to date.  The problem is not system wide.  It only affects one user on the computer.  

Tried exporting the user parameters with "Windows XP Files and Settings Transfer (FAST) Wizard" on an another system.  The problem affects the other computer.  

Ideas?
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LVL 6

Expert Comment

by:Jk387
ID: 21821990
Obviously something somewhere in the profile configuration is the culprit but the question is what?  If video drivers and performance settings are fine I am not sure i have any other ideas.... you already re-installed the software so that would eliminate and microsoft settings being the issue.... I hate to say it but i think recreateing the profile may be your only option.  Unless someone else has another idea...
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LVL 21

Expert Comment

by:GlennaShaw
ID: 21822094
Have you checked to see if they have turned on high contrast?  It's one of the things that MS recommends for "aging" eyes.
http://www.microsoft.com/enable/training/windowsxp/highcontrast.aspx
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LVL 1

Author Comment

by:marcolive
ID: 21822115
High contrast is disabled.  Those strange colors only affects Office apps.  
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LVL 6

Expert Comment

by:JapyDooge
ID: 21822381
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LVL 6

Expert Comment

by:JapyDooge
ID: 21822407
Looks like you are not the only one:
http://www.techsupportforum.com/microsoft-support/microsoft-office-support/247944-office-2007-color-scheme-problem.html

Still no solution...

Try it on a different user account on that pc (or create one) and see if that works. If that works, transfer your data and delete the other account.
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LVL 6

Expert Comment

by:JapyDooge
ID: 21822591
Do you use any 3th party plug-ins?
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LVL 21

Expert Comment

by:GlennaShaw
ID: 21824042
Try this first:
1. Check your video driver:
Problem: It was caused by Windows defaulting to the SMS Mirror Driverinstead of the ATI driver for the video card. The SMS Mirror Driver isinstalled with the SMS Agent, it handles video acceleration for the SMSRemote Control Agent.Resolution: This can be fixed by opening Device Manager and removing ordisabling the SMS Mirror driver. Restarting the system then allows Windows toload using the correct video card driver.
 
2. Try changing and/or upgrading the default print driver.
3. Try setting back graphics hardware acceleration
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LVL 21

Accepted Solution

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GlennaShaw earned 125 total points
ID: 21824068
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LVL 1

Author Closing Comment

by:marcolive
ID: 31468750
Thanks!
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