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Operation Failed message when opening an attachment twice

Posted on 2008-06-19
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Last Modified: 2009-01-28
When I open an attachment and close it and come back to that attachment and try to open it, I get an operation failed message.  
If I close the existing session of outlook and open a new session, I am once again able to open the attachment.
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Question by:KimMcNally
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Expert Comment

by:war1
ID: 21822540
Hello KimMcNally,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1
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Author Comment

by:KimMcNally
ID: 21825156
Unfortunately, this did not work.  This error message is still coming up.  Any other suggestions?
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Accepted Solution

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war1 earned 125 total points
ID: 21825252
if you save the attachment to a file, will the file open multiple times?  If not, the attached file is at fault.  Get a new file from sender.

If no joy, something in Outlook is corrupt
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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Author Comment

by:KimMcNally
ID: 21827282
This did not resolve, unfortunately.
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Expert Comment

by:csmfl
ID: 23326267
Kim,

We had the same problem..  It was Adobe that caused it.

Does the user have Adobe Acrobat 8 installed?  If so, go to Add/Remove Programs and modify the installation.  Once there, REMOVE the PDF Maker addon for Outlook.
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