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Missing information from PSTs and inbox

Posted on 2008-06-19
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Last Modified: 2010-05-18
Yesterday i moved a computer off of a domain and put it on our domain here at work. I copied the pst files from the users old profile( the old domain) and moved them to the new profile(new domain), I re-setup his outlook, which is going off the same exchange server as before. It connects fine and everything looks like it is working properly. It connects and stays connected, send and recieves go through just like usual, but his inbox is not as it was before. There is only a handful of mail he had before and non of the subfolders that he added to his mailbox are there now. Also, when i added the .psts, all they had in them was sent items. The other folders are empty. The only thing that was out of the ordinary i noticed besides the obvious missing information was that there were a couple extra ost files in his old outlook folder, the old profile. Any sort of ideas or direction would be greatly appreciated. Thank you.
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Question by:eServ
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4 Comments
 
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Expert Comment

by:David-Howard
ID: 21826564
I'm assuming that the Outlook versions (old and new) are the same. I know you stated that you copied the pst files. Are you "certain" that all pst files were copied? In my environment I have users that have both local and networked pst's.
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Expert Comment

by:David-Howard
ID: 21826578
Another thought may be a corrupted pst or pst's. You might try a repair.
http://office.microsoft.com/en-us/outlook/HA010563001033.aspx
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Author Comment

by:eServ
ID: 21826679
the repair said it fixed some errors but still the same problem persists. As for getting all the psts, i got all the ones from the local machine, I am currently contacting the people who run our exchange server to see if they have anything they can restore
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Accepted Solution

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eServ earned 0 total points
ID: 21877099
the missing PST files were in a different location than the default folder that outlook puts them in. i just did a *.pst search and found all the missing PSTs in a different folder. as for the inbox i think the user was refering to just his missing PST files.
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