Link to home
Start Free TrialLog in
Avatar of SUNYESF
SUNYESF

asked on

Vista Interactive Services Dialog caused by Symantec Endpoint Protection

When a user attempted to install the newest update to symantec endpoint protection (ver 11.0.2), he began recieving interactive services dialogs that said the product was uncompatible with vista.  I attempted to uninstall version 11 (it hadnt been replaced) and reinstall the newest version (11.0.2) and recieved a runtime error during the install.  The runtime error said that the program (C:\Program Files\SymantecAntivirus\SMC.exe) had requested the runtime to terminate in an unusual way.  When I closed the error, the install finished.  When you tried to open symantec, another error popped up that said "CMC SMC stopped working and was closed.  A problem caused the application to stop working correctly.  Windows will notify if a solution is avaliable."  When I rebooted the machine, the DKservice.exe stopped working and was closed and symantec antivirus/antispyware protection was disabled.  The auto-protects for email and file system were not functioning correctly AND on top of this, I am still getting the interactive services dialog every couple minutes.  
I will be placing a call to symantec too, but I was wondering if anyone on here had any ideas.
ASKER CERTIFIED SOLUTION
Avatar of SUNYESF
SUNYESF

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial