[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Vista Interactive Services Dialog caused by Symantec Endpoint Protection

Posted on 2008-06-19
1
Medium Priority
?
3,057 Views
Last Modified: 2013-12-09
When a user attempted to install the newest update to symantec endpoint protection (ver 11.0.2), he began recieving interactive services dialogs that said the product was uncompatible with vista.  I attempted to uninstall version 11 (it hadnt been replaced) and reinstall the newest version (11.0.2) and recieved a runtime error during the install.  The runtime error said that the program (C:\Program Files\SymantecAntivirus\SMC.exe) had requested the runtime to terminate in an unusual way.  When I closed the error, the install finished.  When you tried to open symantec, another error popped up that said "CMC SMC stopped working and was closed.  A problem caused the application to stop working correctly.  Windows will notify if a solution is avaliable."  When I rebooted the machine, the DKservice.exe stopped working and was closed and symantec antivirus/antispyware protection was disabled.  The auto-protects for email and file system were not functioning correctly AND on top of this, I am still getting the interactive services dialog every couple minutes.  
I will be placing a call to symantec too, but I was wondering if anyone on here had any ideas.
0
Comment
Question by:SUNYESF
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
SUNYESF earned 0 total points
ID: 21831393
I went back in an turned off the user access controls to the machine and symantec seems to run perfectly.  I think something with those controls was blocking the program.  Still cant figure out why I would have gotten a message that said the program was incompatible if it was simply being blocked.
0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever tried to find someone you know on Facebook and searched to find more than one result with the same picture? Perhaps someone you know has told you that they have a 'facebook stalker' or someone who is 'posing as them' online and ta…
HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question