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Toshiba Satellite (A215-S5825) - NIC Card will not stay active

Dear Greater I.T. Intellect,

I have a toshiba satellite portable (a215-s5825) that is have LAN card problems (RealTek RTL8139/810x).  Disabling/enabling the NIC card will cause the NIC port to become active for about 5 seconds.  Then it defaults to 'network cable unplugged'.

This laptop was originally shipped w/ Vista.  The client has been downgraded to windows xp sp3.

I've looked in the BIOS, and the NIC Card setting is set to active.  I've turned this setting on/off to no avail.  WOL has been turned on/off to no avail.

Device manager shows the NIC Card working properly.

Downloaded winxp NIC Card drivers from the realtek & toshiba, to no avail.

Via taskmanager, disabled all misc. processes/services (virus apps., firewall apps., etc.).  Did not work.

Can anyone assist me w/ this problem?  Thanks so much, in advanced.

Regards,

Mike G.
Seattle, WA
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cornishit
Asked:
cornishit
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1 Solution
 
compfixer101Commented:
did you try a different cable?
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cornishitAuthor Commented:
Hello,

Thanks for the suggestion.  Yes, I've tried a different cable.  My apologies for leaving that troubleshooting measure from my original post.

Ethernet cable works on several other clients, but on the satellite.

Cable is rj 45, not rj 48.

Thanks for your reply...

Regards,

Mike G.
Seattle, wa
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compfixer101Commented:
hmm, I would suspect then the port is physically damaged or is dirty, you can try cleaning it
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cornishitAuthor Commented:
hmm...it would be regrettable if the ethernet port is damaged.  the laptop is less than 2 months old...i was hoping to investigate other avenues, before it came down to a layer 1 problem.

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compfixer101Commented:
I would RMA it, hopefully you can exchange it at the place you bought it, and just swap out harddrives so you would keep your data,
personally if that doesn't fix the issue it would be possitively a software issue, but being as it is still under warrenty I would just exchange it and swap out the harddrives so i keep my data and stuff
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elemenohpee7Commented:
I have had similar issues with Dell D420/D620 when a power cable was not connected to the laptop. Do you still have this problem with power attached?
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cornishitAuthor Commented:
hello,

thanks for the reply.  yes, the problem happens w/ the client plugged and unplugged (ac adapter).

i've turned off all power management settings for the NIC card.  i've turn power management off all together...to no avail.

regards,

mike g.
seattle, wa
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elemenohpee7Commented:
Sounds like a defective NIC I would recommend RMA back to Toshiba.
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compfixer101Commented:
I do believe i suggest that you RMA it first. Why wasn't my answer accepted?
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