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Toshiba Satellite (A215-S5825) - NIC Card will not stay active

Posted on 2008-06-19
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Dear Greater I.T. Intellect,

I have a toshiba satellite portable (a215-s5825) that is have LAN card problems (RealTek RTL8139/810x).  Disabling/enabling the NIC card will cause the NIC port to become active for about 5 seconds.  Then it defaults to 'network cable unplugged'.

This laptop was originally shipped w/ Vista.  The client has been downgraded to windows xp sp3.

I've looked in the BIOS, and the NIC Card setting is set to active.  I've turned this setting on/off to no avail.  WOL has been turned on/off to no avail.

Device manager shows the NIC Card working properly.

Downloaded winxp NIC Card drivers from the realtek & toshiba, to no avail.

Via taskmanager, disabled all misc. processes/services (virus apps., firewall apps., etc.).  Did not work.

Can anyone assist me w/ this problem?  Thanks so much, in advanced.

Regards,

Mike G.
Seattle, WA
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Question by:cornishit
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Expert Comment

by:compfixer101
ID: 21826647
did you try a different cable?
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Author Comment

by:cornishit
ID: 21826686
Hello,

Thanks for the suggestion.  Yes, I've tried a different cable.  My apologies for leaving that troubleshooting measure from my original post.

Ethernet cable works on several other clients, but on the satellite.

Cable is rj 45, not rj 48.

Thanks for your reply...

Regards,

Mike G.
Seattle, wa
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LVL 13

Expert Comment

by:compfixer101
ID: 21826714
hmm, I would suspect then the port is physically damaged or is dirty, you can try cleaning it
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Author Comment

by:cornishit
ID: 21826954
hmm...it would be regrettable if the ethernet port is damaged.  the laptop is less than 2 months old...i was hoping to investigate other avenues, before it came down to a layer 1 problem.

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compfixer101 earned 500 total points
ID: 21826972
I would RMA it, hopefully you can exchange it at the place you bought it, and just swap out harddrives so you would keep your data,
personally if that doesn't fix the issue it would be possitively a software issue, but being as it is still under warrenty I would just exchange it and swap out the harddrives so i keep my data and stuff
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Expert Comment

by:elemenohpee7
ID: 21841115
I have had similar issues with Dell D420/D620 when a power cable was not connected to the laptop. Do you still have this problem with power attached?
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Author Comment

by:cornishit
ID: 21847082
hello,

thanks for the reply.  yes, the problem happens w/ the client plugged and unplugged (ac adapter).

i've turned off all power management settings for the NIC card.  i've turn power management off all together...to no avail.

regards,

mike g.
seattle, wa
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Expert Comment

by:elemenohpee7
ID: 21847442
Sounds like a defective NIC I would recommend RMA back to Toshiba.
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Expert Comment

by:compfixer101
ID: 21958319
I do believe i suggest that you RMA it first. Why wasn't my answer accepted?
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