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The address list could not be displayed

Posted on 2008-06-19
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Last Modified: 2009-12-16
whenever i hit the TO: link i get the message

The address list could not be displayed. The Contacts folder associated with this address list could not be opened

It then opens the 'Select names' dialog I can then click on 'show names from' and this presents a drop down with a whole series of address books i have never seen before. Whe I click on 'Contacts' in the list , this then gives me all my names.
Also strange is, when I start to type  an email address a list of email addresses will appera based on my first few chrs but I see in this list, names that are no longer in my contacts (i deleted them). How can they still appear??
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Question by:aphuk
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by:coolsport00
ID: 21827782
It sounds like you may need to download the address book; to do so, press the "Send/Recieve" button on the toolbar.

For the names that display, that is because they are what we call "cached". To 'clear out' the old names in your cache, you can do 1 of 2 things. 1. You can type the first couple/few characters of the email of the expired users, move your arrow key down to select the expired name/email address and then press the delete key; OR 2. you can delete the .NK2 file. This file holds all cache information. You can delete it and Outlook will recreate it. You will lose all your name information when you type in the TO: field, but it will repopulate as you send emails to those people again.

To delete this .NK2 file, use the procedures in this link:
http://support.microsoft.com/kb/287623
http://www.intermedia.net/support/kb/default.asp?id=1127

Regards.
~coolsport00
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coolsport00 earned 500 total points
ID: 21827821
More info regarding your address book issue (may be more than what you're wanting) :)
http://support.microsoft.com/kb/841273
http://support.microsoft.com/default.aspx?scid=kb;en-us;831124
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