Solved

AVDiagnostics Error in Event Viewer

Posted on 2008-06-19
16
3,647 Views
Last Modified: 2013-11-22
Has anyone seen an error in the application event viewer for the following:
event id: 1
source: avdiagnostics
P00000ef8 T000011f4 TfxExt L02 Z0000012382 06\19\2008 14:10:17.433 AdvSink.cpp : Line  735 : OnMsgModified: OpenEntry failed
Have scoured the internet and can't figure out what this is.
This is appearing on 90% of my Windows XP boxes.  Haven't seen it on a server.  Can't tie it to an AV program.
0
Comment
Question by:azcvb
  • 7
  • 3
  • 3
  • +3
16 Comments
 
LVL 2

Expert Comment

by:thor_08
Comment Utility
It seems that this error has something to do with the Normal.dot template corrupting
0
 

Author Comment

by:azcvb
Comment Utility
Do you have any more info on that for reference?  Why that might be happening?  What I can do to resolve so it doesn't recur if I wipe out the existing normal.dot?
0
 
LVL 2

Expert Comment

by:thor_08
Comment Utility
hello, you do a query, the Symantec have installed?
if so, what can disable and look if the error still appears

Thank you
0
 

Author Comment

by:azcvb
Comment Utility
Symantec was uninstalled from all these systems awhile back.
0
 
LVL 2

Expert Comment

by:thor_08
Comment Utility
ok, I suppose that if the problem is with the Normal.dot, the word've tried repairing or reinstating the word?
It is very strange error, and this event that also generates
0
 
LVL 23

Expert Comment

by:phototropic
Comment Utility
This is all I could find:

https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&message.id=6007

It seems to be related to an interaction between Symantec and Word. Are you sure you removed Symantec thoroughly?
0
 
LVL 23

Expert Comment

by:Mohammed Hamada
Comment Utility
What's running on your system? when does this error occurs exactly?
Download hijackthis ,Install it and post the log here.

0
 

Author Comment

by:azcvb
Comment Utility
Am looking at some different sites that describe how to manually uninstall Symantec.  Seems there are some traces of it in the registry still.  Will see if this helps.
0
Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

 

Author Comment

by:azcvb
Comment Utility
I ran through a Symantec site and through askdavetaylor.com.  None of these made any difference.  HOWEVER... why I didn't think of this before I don't know... while going through the registry, I located a reference to AVDiagnostics.dll.  It is located in Program Files\Common Files\Voice Mail.  Weird!  I am researching a bit further.
0
 
LVL 23

Expert Comment

by:Mohammed Hamada
Comment Utility
There are some useful removals that were created by symantec to help uninstall all their products instead of applying the manual removal.

Have a look here
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Desktop_Anti-Virus/Q_23075378.html
0
 

Author Comment

by:azcvb
Comment Utility
I have tried numerous removal tools and manually uninstalled Symantec.  In looking at this further, I am now convinced this has nothing to do with Symantec.  I have checked numerous clients and the only ones that have this error are those that have a program called ViewMail installed.  It is an NEC product that integrates voicemail to Outlook.  I'll keep researching myself, but will leave this open if anyone out there has any ideas on this.  May just be a configuration issue with the utility.
0
 
LVL 23

Expert Comment

by:Mohammed Hamada
Comment Utility
0
 

Author Comment

by:azcvb
Comment Utility
This is not a Cisco product, but a add-on to an NEC system.  Since I finally narrowed it down as being an issue with voice mail and Outlook, I am checking with my phone vendor to see if they've seen this error before with ViewMail by NEC.  I'm still open to suggestions though!
0
 

Accepted Solution

by:
azcvb earned 0 total points
Comment Utility
Turns out the NEC ViewMail program has a diagnostics section.  By turning off all diagnostics, the errors will go away.  According to NEC rep, diagnostics are only needed if there is a problem.  If no issues exist, the diags can be turned off.
0
 

Expert Comment

by:MMolina
Comment Utility
azcvb,

I'm also having the exact same problem and I'm running NEC's ViewMail for Outlook.  But I don't see where you can disable diagnostics.  I've reduced all the levels under diagnostics to "No Data' but I don't think that's turning it off as I'm still getting error messages in the Event Viewer.  How do you turn off the VM diagnostics?

Thanks,

Mike
0
 

Expert Comment

by:AquaJ9
Comment Utility
I have the same issue. Did anyone find a solutions how to disable it?
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

There are many HijackThis tutorials on the web already, so this article is about tips that help utilize HijackThis' full potential as a diagnostic tool. Download HijackThis from a TrendMicro link or from known reliable sources only. http://free.…
PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now