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Can't access resources via VPN

Posted on 2008-06-19
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Last Modified: 2013-11-16
I'm on Vista and am trying to connect to my company's network from offsite.  I've installed their VPN client and logged on successfully.   However, I don't have access to the intranet through the web browser and none of the network resources are showing in Windows Explorer.  When I try accessing the intranet, I get a Windows prompt.  I sign in with my credentials but it just continues to prompt me.  Is there something else I need to gain access to resources?
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Question by:brettr
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Expert Comment

by:jhyiesla
ID: 21829850
When you are signing in are you using the format "username" or "domain_name/username" for the user name?

In our environment we usually have to use the second format in order to get it to work.
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Author Comment

by:brettr
ID: 21831194
That didn't help either.
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Expert Comment

by:jhyiesla
ID: 21831224
Sorry...think I used the wrong slash between domain and user name...try the backslash \

domain_name\user_name
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Author Comment

by:brettr
ID: 21831255
That's what I was using.
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Expert Comment

by:jhyiesla
ID: 21831400
What kind of VPN client are you using and how are you authenticating to the VPN (RRAS, Radius, etc)?
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Author Comment

by:brettr
ID: 21831424
It's called Cisco VPN Client v5.  I don't know how it authenticates.
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jhyiesla earned 500 total points
ID: 21831688
I'm tempted to say it has something to do with the VPN Client, but I don't use Cisco so am not sure.

The computer that I use at home has never been on our network directly. I'm using the built-in MS VPN client and a RRAS server at this end.  Once I connect I have to authenticate to any network resource that I need such as email or mapped drives. So when I start up Outlook or do a mapped drive or go out the Internet, I am prompted for user name and PW.  Since VPN doesn't authenticate me to AD, just the VPN, I have to enter domain_name\user_name and then my AD password.

I suppose it's possible that the Cisco client is doing some authentication to AD as well, but in that case you wouldn't have to put in any credentials.

I'm also tempted to blame Vista  but right off I can't think of anything Vista could be doing to it.

Have you tried to ping something to make sure you don't have some routing issue?  Might explain the network resource issue, but not sure that it explains the Intranet issue since you are being prompted for credentials.
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Author Comment

by:brettr
ID: 21885135
I've found that the only access we have via VPN is to use Remote Desktop, which does work.
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Expert Comment

by:jhyiesla
ID: 21885217
Yes, RD would work...I do think that it's strange that you just can't access it...I assume that this was configured by someone in the IT department?
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Author Closing Comment

by:brettr
ID: 31469042
Other people say they can access the intranet through their browser without RD.  Some people say the VPN doesn't even work for them.  So go figure.
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