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Best IT HELPDESK Software solution

Posted on 2008-06-19
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Last Modified: 2012-05-05
Looking for a best helpdesk software solutions
for my company ..
with ITIL Stds and ISO stds
i can includes ASSET managment
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Question by:RAGID
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16 Comments
 
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Expert Comment

by:Kamran Arshad
ID: 21829213
Hi,

You can check out SpiceWorks:

www.spiceworks.com
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by:TekServer
ID: 21831926
SysAid, by Ilient (http://www.ilient.com) works well, and is free for 100 computers or less.

:)
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by:Richard_de_groot
ID: 21836800
If you want the best? Make sure you lay your hands on Priox.
http://www.priox.com/products_services_priox_intelligence_itilisoiec20000.htm

(Í do not work for Priox :-)

I had some reviews/presentations about this product and several others. If you want I can give you a name you ask for if you want to contact them. Let me know if this satisfied your question.

Richard.
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Expert Comment

by:shuboarder
ID: 21847785
Hi RAGID,

I second the notion of Spiceworks:

Spiceworks:

http://www.spiceworks.com

The beauty of this application is it allows you to manage everything from one place.

It incorporates asset management of PCs, networks and software
It allows for network monitoring, server monitoring, licence monitoring etc.
Plus it's your helpdesk system!

What's more, it's completely free!

By far, this is the best product out there. I would love to be proven wrong!

Hope this helps!
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by:Richard_de_groot
ID: 21848647
Spiceworks is a great tool. Some of my customers use it and works as a whistle BUT part of the question was:
>>with ITIL Stds and ISO stds

Spiceworks isn't ISO certified and I'm not sure ITIL can be used with Spiceworks:
http://community.spiceworks.com/topic/13691#entry-41564

Hope this will help you make a right decision on your quest for helpdesk software.

Richard.


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by:Kamran Arshad
ID: 21849312
I agree
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Accepted Solution

by:
TekServer earned 668 total points
ID: 21857920
I checked out Spiceworks, and I have to agree it looks really good.

However, in case the ITIL/ISO standards are of paramount importance, here is an excerpt from the response I received from a query to SysAid's tech support:

"SysAid was designed and implemented with ITIL in mind.

SysAid current version includes :
* Knowledge base
* inventory management
* software License management.
* CMDB architecture. ( v5.5 June 2008) (1)
-------------------------------------------------------------------------
* In the future to come - SysAid close roadmap plan

SysAid v6.0 will include Problem Management ( 2008)
SysAid v6.5 will include Change and SLA Management (2009)"

:)
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by:Richard_de_groot
ID: 21858016
Thanks for sharing :-)

Richard.
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Author Comment

by:RAGID
ID: 21859742
Helpdesk will be included in SAP portal
and My IT Department have plan to go for ISO certification
and we have a plan to invest up to $ 25K
I had a evaluations for sysAd and Spiceworks
i need to customize the product for my need
support part will be (client, System, Network, SAP& others)
need min 6 admin login, 2 head login & 2 manager login  
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Author Comment

by:RAGID
ID: 22064059
q
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Author Comment

by:RAGID
ID: 22064062
revoked
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by:mgonullu
ID: 22486073
See GLPI , www.glpi.org
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Assisted Solution

by:Kamran Arshad
Kamran Arshad earned 664 total points
ID: 22505060
Hi,

Did you find your solution. What about products from Alloy-Soft. They claim that they are ITIL standard;

http://www.alloy-software.com/
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Assisted Solution

by:Kamran Arshad
Kamran Arshad earned 664 total points
ID: 22505389
Another option can be Axiosystems;

http://www.axiossystems.com/six/en/products/
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Assisted Solution

by:TekServer
TekServer earned 668 total points
ID: 22505652
We are now looking into Autotask (http://www.autotask.com), and it's showing a lot of promise.  Might be a good find for you, too.

:)
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Expert Comment

by:TekServer
ID: 25981658
That looks equitable to me; I have no objection.

:)
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