Best IT HELPDESK Software solution
Looking for a best helpdesk software solutions
for my company ..
with ITIL Stds and ISO stds
i can includes ASSET managment
for my company ..
with ITIL Stds and ISO stds
i can includes ASSET managment
If you want the best? Make sure you lay your hands on Priox.
http://www.priox.com/products_services_priox_intelligence_itilisoiec20000.htm
(Í do not work for Priox :-)
I had some reviews/presentations about this product and several others. If you want I can give you a name you ask for if you want to contact them. Let me know if this satisfied your question.
Richard.
http://www.priox.com/products_services_priox_intelligence_itilisoiec20000.htm
(Í do not work for Priox :-)
I had some reviews/presentations about this product and several others. If you want I can give you a name you ask for if you want to contact them. Let me know if this satisfied your question.
Richard.
Hi RAGID,
I second the notion of Spiceworks:
Spiceworks:
http://www.spiceworks.com
The beauty of this application is it allows you to manage everything from one place.
It incorporates asset management of PCs, networks and software
It allows for network monitoring, server monitoring, licence monitoring etc.
Plus it's your helpdesk system!
What's more, it's completely free!
By far, this is the best product out there. I would love to be proven wrong!
Hope this helps!
I second the notion of Spiceworks:
Spiceworks:
http://www.spiceworks.com
The beauty of this application is it allows you to manage everything from one place.
It incorporates asset management of PCs, networks and software
It allows for network monitoring, server monitoring, licence monitoring etc.
Plus it's your helpdesk system!
What's more, it's completely free!
By far, this is the best product out there. I would love to be proven wrong!
Hope this helps!
Spiceworks is a great tool. Some of my customers use it and works as a whistle BUT part of the question was:
>>with ITIL Stds and ISO stds
Spiceworks isn't ISO certified and I'm not sure ITIL can be used with Spiceworks:
http://community.spiceworks.com/topic/13691#entry-41564
Hope this will help you make a right decision on your quest for helpdesk software.
Richard.
>>with ITIL Stds and ISO stds
Spiceworks isn't ISO certified and I'm not sure ITIL can be used with Spiceworks:
http://community.spiceworks.com/topic/13691#entry-41564
Hope this will help you make a right decision on your quest for helpdesk software.
Richard.
I agree
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Thanks for sharing :-)
Richard.
Richard.
ASKER
Helpdesk will be included in SAP portal
and My IT Department have plan to go for ISO certification
and we have a plan to invest up to $ 25K
I had a evaluations for sysAd and Spiceworks
i need to customize the product for my need
support part will be (client, System, Network, SAP& others)
need min 6 admin login, 2 head login & 2 manager login
and My IT Department have plan to go for ISO certification
and we have a plan to invest up to $ 25K
I had a evaluations for sysAd and Spiceworks
i need to customize the product for my need
support part will be (client, System, Network, SAP& others)
need min 6 admin login, 2 head login & 2 manager login
ASKER
q
ASKER
revoked
See GLPI , www.glpi.org
SOLUTION
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SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
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This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
That looks equitable to me; I have no objection.
:)
:)
You can check out SpiceWorks:
www.spiceworks.com