• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 10384
  • Last Modified:

Problem removing/reinstalling Hp Protect Tools Access Device Manager

I have a HP 6901p
I am trying to remove HP Device Access Manager
In control panel I get a 1720 installer error.
If I try to reload the system says it is alreadd installed
  • 3
  • 2
1 Solution
David WallCommented:
there are details for uninstalling the product here http://www.hewlett-packard.com/sbso/solutions/pc_expertise/professional_innovations/ProtectTools_Security_Manager_2.0.pdf.

You have to do it in the order listed I guess
mooreslegalAuthor Commented:
Still get 1720 error when trying to remove via Control Panel.
All other components have been removed
David WallCommented:
can you give full details of the 1720 error please i.e. the text before and after 1720  or how it appears.

Also try stopping the srevice (if it is running) to fing it

Go> start menu> Run> and type 'services.msc'
In the window try to locate the service for the application, highlight , right click and select stop.
When the service is stopped, try to uninstall again

This assumes the thing runs as a service

Cloud Class® Course: Python 3 Fundamentals

This course will teach participants about installing and configuring Python, syntax, importing, statements, types, strings, booleans, files, lists, tuples, comprehensions, functions, and classes.

David WallCommented:
this is an article about removing corrupt windows installer programs

That advises using the Windows Installer CleanUp Utility

mooreslegalAuthor Commented:
Thankyou for your prompt response.
Problem fixed - I think!
Hi all,

I've got HP 6730b laptop which is now broken and has been reformatted several times already.
the problem is that HP protect tools asking me for the DOMAIN\myusername password everytime it boots up, how can i remove this ? (i've reformetted the OS several times but how come this password still asking my AD integrated credentials ?

can anyone help me here please ?

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now