Can't access hard drive in Dell Inspiron Laptop
Posted on 2008-06-20
Customer dropped laptop. It was coming up with a BSOD with a stop code about "hive cannot be found..." I ran SpinRite 6.0 overnight. It said there was a ridiculous amount of time remaining so I stopped it. I rebooted the laptop and everything appeared normal. I knew there were problems with the drive, so I asked windows to check/repair. That was probably where I screwed up! It found and "repaired" bad clusters for hours!!! However, when it finished, Windows would no longer load.
What I have tried:
1. tried accessing the drive via USB/Sata cable. It does recognize the drive but hangs my PC.
2. tried using the XP CD to repair but it can't see the drive
3. tried to use the Hitachi diagnostics but it hangs at "Loading DFT..."
I'm pretty sure this drive needs to be replaced. So, my main concern now is trying to salvage the docs/pics on it. Of course, she had no backup!