Resync after Blackberry Curve 8330 wiped
Posted on 2008-06-20
We just deployed Blackberry Curves (8330) to our management and sales staff and one of our users already entered the device password too many times and had it wiped. The device looks like what it did when it came out of the box, without user-chosen themes and settings.
Since I've not had to deal with this yet, I'm looking for a procedure on how to get the user going again. I've looked in the server documentation and can't find anything. And I've searched and found mostly procedures on how to wipe a unit, not what to do after a unit is wiped to get it resyncing.
Just a side note: I find it interesting that when I highlight the user in BES, all indicators look totally normal. From an administrative standpoint, everything looks like it's fine. I'm surprised the system has not warned me that a user was just wiped, or changed the look of the BES screen to show something like this occurred.
Any help would be most appreciated! The user is waiting on me.