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Resync after Blackberry Curve 8330 wiped

Posted on 2008-06-20
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Last Modified: 2012-08-14
We just deployed Blackberry Curves (8330) to our management and sales staff and one of our users already entered the device password too many times and had it wiped.  The device looks like what it did when it came out of the box, without user-chosen themes and settings.

Since I've not had to deal with this yet, I'm looking for a procedure on how to get the user going again.  I've looked in the server documentation and can't find anything.  And I've searched and found mostly procedures on how to wipe a unit, not what to do after a unit is wiped to get it resyncing.

Just a side note: I find it interesting that when I highlight the user in BES, all indicators look totally normal.  From an administrative standpoint, everything looks like it's fine.  I'm surprised the system has not warned me that a user was just wiped, or changed the look of the BES screen to show something like this occurred.

Any help would be most appreciated!  The user is waiting on me.
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Question by:witzph1
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JernejS earned 500 total points
ID: 21836844
HI,

select your user in BES, right-click and select Set activation password. Instruct your user to go to Settings (Options if it's a British English) / Advanced Options / Enterprise Activation.

There she should type in her e-mai and the password you have entered and start the activation. (BlackBerry menu key and then activate)

Good luck.

Nejc
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by:witzph1
ID: 21847591
JernejS:

Thanks so much for your help.  That did it.  I'm just too new to this Blackberry stuff and wanted to do things correctly.  

Out of curiosity, if you have time, any thoughts about what I wrote in my last paragraph?  Seems like the server should show me more clearly when a unit has been wiped.  

Phil
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Expert Comment

by:JernejS
ID: 21847708
About the wipe: it looks like BlackBerry does not send anything before the wipe. I guess it's because it would not be reliable anyway, since you can do the wipe in no-network-zone or without SIM card...

Nejc
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Author Comment

by:witzph1
ID: 21848150
OK.  Thanks for your help.
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Author Closing Comment

by:witzph1
ID: 31469150
Thanks again!
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