Solved

Resync after Blackberry Curve 8330 wiped

Posted on 2008-06-20
5
2,495 Views
Last Modified: 2012-08-14
We just deployed Blackberry Curves (8330) to our management and sales staff and one of our users already entered the device password too many times and had it wiped.  The device looks like what it did when it came out of the box, without user-chosen themes and settings.

Since I've not had to deal with this yet, I'm looking for a procedure on how to get the user going again.  I've looked in the server documentation and can't find anything.  And I've searched and found mostly procedures on how to wipe a unit, not what to do after a unit is wiped to get it resyncing.

Just a side note: I find it interesting that when I highlight the user in BES, all indicators look totally normal.  From an administrative standpoint, everything looks like it's fine.  I'm surprised the system has not warned me that a user was just wiped, or changed the look of the BES screen to show something like this occurred.

Any help would be most appreciated!  The user is waiting on me.
0
Comment
Question by:witzph1
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 1

Accepted Solution

by:
JernejS earned 500 total points
ID: 21836844
HI,

select your user in BES, right-click and select Set activation password. Instruct your user to go to Settings (Options if it's a British English) / Advanced Options / Enterprise Activation.

There she should type in her e-mai and the password you have entered and start the activation. (BlackBerry menu key and then activate)

Good luck.

Nejc
0
 

Author Comment

by:witzph1
ID: 21847591
JernejS:

Thanks so much for your help.  That did it.  I'm just too new to this Blackberry stuff and wanted to do things correctly.  

Out of curiosity, if you have time, any thoughts about what I wrote in my last paragraph?  Seems like the server should show me more clearly when a unit has been wiped.  

Phil
0
 
LVL 1

Expert Comment

by:JernejS
ID: 21847708
About the wipe: it looks like BlackBerry does not send anything before the wipe. I guess it's because it would not be reliable anyway, since you can do the wipe in no-network-zone or without SIM card...

Nejc
0
 

Author Comment

by:witzph1
ID: 21848150
OK.  Thanks for your help.
0
 

Author Closing Comment

by:witzph1
ID: 31469150
Thanks again!
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever have trouble updating the ringtone settings on a Blackberry Curve? If so, here are the steps for changing your ringtone settings.  1. The Key is in the Profiles | Select 'Profiles' Icon The most interesting thing about changing your rington…
BlackBerry Enterprise Server (BES) 5 includes a new High Availability (HA) feature, which can be used to install a standby server that is failed over to in the event of maintenance or a disaster. This can be setup for auto failover, or simply used t…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
In this video we outline the Physical Segments view of NetCrunch network monitor. By following this brief how-to video, you will be able to learn how NetCrunch visualizes your network, how granular is the information collected, as well as where to f…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question