ColinH
asked on
Delete & Backspace keys not working - only in Outlook
The following problem occurs In Outlook 2003, running on Vista:
When the Backspace or Delete keys are pressed, a message says, "do you want save the changes to "subject of email"? Yes /No /Cancel".
However, pressing Shift+Backspace will delete normally, one letter at a time to the left of the curser. There appears to be no way of doing a normal forward delete.
If any text is highlighted when Delete is pressed the message appears as above. If Cancel is then selected, the highlighted text is deleted. The same occurs with Backspace but only the letter before the curser is deleted.
The computer is located in Switzerland and the keyboard, language and locale settings are all set to French (Switzerland). The keyboard itself is French Swiss.
The problem does not occur in other programs in use on the computer such as MS Word, Adobe Acrobat, etc. Only Outlook 2003 is affected.
Any idea how to return keyboard behaviour to normal in Outlook?
Thanks
When the Backspace or Delete keys are pressed, a message says, "do you want save the changes to "subject of email"? Yes /No /Cancel".
However, pressing Shift+Backspace will delete normally, one letter at a time to the left of the curser. There appears to be no way of doing a normal forward delete.
If any text is highlighted when Delete is pressed the message appears as above. If Cancel is then selected, the highlighted text is deleted. The same occurs with Backspace but only the letter before the curser is deleted.
The computer is located in Switzerland and the keyboard, language and locale settings are all set to French (Switzerland). The keyboard itself is French Swiss.
The problem does not occur in other programs in use on the computer such as MS Word, Adobe Acrobat, etc. Only Outlook 2003 is affected.
Any idea how to return keyboard behaviour to normal in Outlook?
Thanks
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ColinH, glad the problem is fixed. Which step fixed the problem?
ASKER
It was disabling the add-ons. I re-started after that and all was OK. I then re-enabled the add-ons and it was still OK.
Thanks again
Thanks again
I followed the tips down to point 4 but no luck.
When hitting backspace or cancel I got the same message popping up about save or cancel but noticed that its a Microsoft Word warning, not Outlook, so clearly to do with the Word/Office interaction.
I fixed it by Outlook - Options - Mail format tab and removing the 'Use Microsoft Word to Edit email messages'
At least this stopped the problem.
If I select this option again then the problem returns, so clearly there's a hitch in my Outlook/Word set up somewhere.
Thanks
When hitting backspace or cancel I got the same message popping up about save or cancel but noticed that its a Microsoft Word warning, not Outlook, so clearly to do with the Word/Office interaction.
I fixed it by Outlook - Options - Mail format tab and removing the 'Use Microsoft Word to Edit email messages'
At least this stopped the problem.
If I select this option again then the problem returns, so clearly there's a hitch in my Outlook/Word set up somewhere.
Thanks
fonderia, you may want to ask a new question.
ASKER
Thanks war1