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Delete & Backspace keys not working - only in Outlook

Posted on 2008-06-20
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Last Modified: 2011-03-03
The following problem occurs In Outlook 2003, running on Vista:
When the Backspace or Delete keys are pressed, a message says, "do you want save the changes to "subject of email"? Yes /No /Cancel".  
However, pressing Shift+Backspace will delete normally, one letter at a time to the left of the curser. There appears to be no way of doing a normal forward delete.
If any text is highlighted when Delete is pressed the message appears as above.  If Cancel is then selected, the highlighted text is deleted.  The same occurs with Backspace but only the letter before the curser is deleted.

The computer is located in Switzerland and the keyboard, language and locale settings are all set to French (Switzerland).  The keyboard itself is French Swiss.

The problem does not occur in other programs in use on the computer such as MS Word, Adobe Acrobat, etc.  Only Outlook 2003 is affected.

Any idea how to return keyboard behaviour to normal in Outlook?

Thanks
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Question by:ColinH
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war1 earned 250 total points
ID: 21831815
Hello ColinH,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.  Do the same for frmcache.dat and outlprnt files. Restart Outlook.

In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register two important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK.  Do the same for INETCOMM.DLL

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

3. If no joy, an addin could be corrupt. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Add-in Manager or COMM/Add-ins and disable the add-ins.

If Outlook does not open, go to Start > Run - and type outlook /safe

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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Author Closing Comment

by:ColinH
ID: 31469161
Your directions were clear and accurate and cured the problem without having to  create a new outlook profile.  
Thanks war1
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Expert Comment

by:war1
ID: 21856704
ColinH, glad the problem is fixed.  Which step fixed the problem?
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Author Comment

by:ColinH
ID: 21857179
It was disabling the add-ons.  I re-started after that and all was OK.  I then re-enabled the add-ons and it was still OK.

Thanks again
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Expert Comment

by:fonderia
ID: 22563326
I followed the tips down to point 4 but no luck.

When hitting backspace or cancel I got the same message popping up about save or cancel but noticed that its a Microsoft Word warning, not Outlook, so clearly to do with the Word/Office interaction.
I fixed it by Outlook - Options - Mail format tab and removing the 'Use Microsoft Word to Edit email messages'
At least this stopped the problem.

If I select this option again then the problem returns, so clearly there's a hitch in my Outlook/Word set up somewhere.

Thanks


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by:war1
ID: 22563363
fonderia, you may want to ask a new question.
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