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"Show Calendar Details" option doesn't work

Posted on 2008-06-20
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Last Modified: 2012-05-05
Hi. I have met a problem with appointment planning in the Outlook 2003. For one user I can see Free/Busy information when invite him to the appointment. But when I check "Show Calendar Details" nothing changes. I have an access to this user's mailbox. Moreover I added myself to his Calendar's access list as Reviewer. At the same time for other users I can see calendar details.

Also this user can't see calendar details for himself in the Scheduling tab as well. Can it be some problem with his mailbox? Other users have no such problem.

Example of how it looks like is attached

Thank you in advance

Mykhaylo Khodorev
CalendarDetails.JPG
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Question by:Ralfeus
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7 Comments
 
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Expert Comment

by:apache09
ID: 21850101
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Author Comment

by:Ralfeus
ID: 21850210
The SP3 is not installed and there is no possibility to install it (it's not just technical question). But as you can see in the screenshot appointment details are available for any another user but one. Appointment details for this certain user is not visible on all tested workstations. Moreover user doesn't see appointment details for himself. But it concerns Scheduling tab only while creating new appointment. In the Calendar view everything is visible.
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LVL 47

Expert Comment

by:apache09
ID: 21850666
On all users, including this particular user, is their Office SP the same?

If all user have the same SP installed and If all users can see each others appointment details except for this particular individual, have you tried running the /cleanschedplus switch on users PC?

Can do so by closing Outlook and reopening by:
Start>Run>Outlook.exe /cleanschedplus

Just in case its a problem with the particular users profile could also run /cleanprofile.
Start>Run>Outlook.exe /cleanprofile

For more Outlook 2003 Command line switches that may help, and what they do:
http://office.microsoft.com/en-us/outlook/HP010031101033.aspx




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Author Comment

by:Ralfeus
ID: 21853024
It didn't help.
Also I have noticed when Outlook starts with this user's profile error notification appears as in the attachment. In application log appears such event:

Event Type:      Warning
Event Source:      Outlook
Event Category:      None
Event ID:      25
Date:            6/24/2008
Time:            9:03:24 AM
User:            N/A
Computer:      TERMINAL
Description:
The operation failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

OutlookError.JPG
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LVL 47

Expert Comment

by:apache09
ID: 21860445
Why cant Office 2003 SP3 be installed?

Event ID 25 Error relates to Outlook not being able to open / Update the users free/busy info or reminders.
http://www.eventid.net/display.asp?eventid=25&source=

Sometimes the switches need to be ran a few times before you see a result.
Might just try running /cleanschedplus a few more times.

If still no result you can try and use the individual command line switches
/cleanfreebusy
/cleanreminders

If still no luck, might suggest trying ScanPst or Repairing / Re-Installing Outlook
http://support.microsoft.com/kb/287497


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Author Comment

by:Ralfeus
ID: 21860492
I have installed Office 2003 SP3 on the test workstation. The result was same.
I tried several times /cleanschedplus, /cleanfreebusy and /cleanreminders. It didn't help as well...

I don't think re-installing Outlook will help since problem for this user appears on several tested workstations....
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Accepted Solution

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Ralfeus earned 0 total points
ID: 21860511
I have created a new mailbox for the user and moved all data from the old one. It helped :-)
But still I can't understand why old mailbox behaves like this. I reconnected the old mailbox to another user account and that user account has same problem. So the problem is obviously in the mailbox.
I kept corrupted mailbox for further investigation. If someone will have any ideas I would be very appreciated.
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