Solved

Desktop will not load when computer is undocked from docking station

Posted on 2008-06-20
8
520 Views
Last Modified: 2013-12-01
Hey all,
This issue has been bothering me for a few days now, and I can't figure out what is causing it. I have an end user who is working on an HP Compaq 8150p laptop with Windows XP. When the computer is on the docking station, the desktop loads and all is fine; however, if you shut down, undock the computer, and boot it up again, the wallpaper will load and nothing else. I can't CTRL+ALT+DEL, or right-click on the desktop to get to properties.
I have disabled the second monitor feature as well as download the latest driver for the graphics card in the machine. And as far as I can tell, it is running the current BIOS. I have NOT tried to roll back the driver to a previous one, as I didn't know if this would help the situation or not.

Any Suggestions?
Thank you in advance for your help on this!
0
Comment
Question by:rdgit
  • 4
  • 4
8 Comments
 
LVL 15

Expert Comment

by:f-king
ID: 21833576
0
 

Author Comment

by:rdgit
ID: 21849068
Thanks for the reply. However, this doesn't mention anything about my question. I have updated the point value to this question to 500.
0
 
LVL 15

Expert Comment

by:f-king
ID: 21853457
try installing latest chipset drivers too.
0
 

Author Comment

by:rdgit
ID: 21857390
Hello,
I'm sorry about the incorrect information posted in my origional question. The laptop in quesiton is an 8510P, again, my apologizes! I will give the chipset drivers a try and get back. Thank you.
0
Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

 

Author Comment

by:rdgit
ID: 21909437
Hello again,
Everything seems to be up-to-date. However, another little piece of information: when we boot up the laptop with nothing external connected, (keyboard, mouse, network cable, etc) nothing loads but the wallpaper. However, when we boot up the laptop after we plug in the network cable, the desktop loads fine. Anyone have any ideas on this?

Thanks!
0
 
LVL 15

Expert Comment

by:f-king
ID: 21914556
try uninstalling video driver and reinstall it.
0
 

Accepted Solution

by:
rdgit earned 0 total points
ID: 21917014
I think we have this issue resolved. It seems as if some program was holding up the registry when trying to boot on its own. However, it wasn't holding it up when plugged into the network. As a shot in the dark, I downloaded software called "User Profile Hive Cleanup" (UPHClean) and installed it on the machine. Everything seems to be working OK for now. I wanna thank you f-king for your help on this. Is there a way to allow partial points for your time and effort on this?
0
 
LVL 15

Assisted Solution

by:f-king
f-king earned 250 total points
ID: 21924458
yes make your answer the accepted one and give me a split.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
HP Laptop Drivers 13 58
Backup UPS - email alert 3 115
DVI Ports 14 85
Phone Dialer 5 60
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now