Solved

Desktop will not load when computer is undocked from docking station

Posted on 2008-06-20
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Last Modified: 2013-12-01
Hey all,
This issue has been bothering me for a few days now, and I can't figure out what is causing it. I have an end user who is working on an HP Compaq 8150p laptop with Windows XP. When the computer is on the docking station, the desktop loads and all is fine; however, if you shut down, undock the computer, and boot it up again, the wallpaper will load and nothing else. I can't CTRL+ALT+DEL, or right-click on the desktop to get to properties.
I have disabled the second monitor feature as well as download the latest driver for the graphics card in the machine. And as far as I can tell, it is running the current BIOS. I have NOT tried to roll back the driver to a previous one, as I didn't know if this would help the situation or not.

Any Suggestions?
Thank you in advance for your help on this!
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Question by:rdgit
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8 Comments
 
LVL 15

Expert Comment

by:f-king
ID: 21833576
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Author Comment

by:rdgit
ID: 21849068
Thanks for the reply. However, this doesn't mention anything about my question. I have updated the point value to this question to 500.
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LVL 15

Expert Comment

by:f-king
ID: 21853457
try installing latest chipset drivers too.
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Author Comment

by:rdgit
ID: 21857390
Hello,
I'm sorry about the incorrect information posted in my origional question. The laptop in quesiton is an 8510P, again, my apologizes! I will give the chipset drivers a try and get back. Thank you.
0
 

Author Comment

by:rdgit
ID: 21909437
Hello again,
Everything seems to be up-to-date. However, another little piece of information: when we boot up the laptop with nothing external connected, (keyboard, mouse, network cable, etc) nothing loads but the wallpaper. However, when we boot up the laptop after we plug in the network cable, the desktop loads fine. Anyone have any ideas on this?

Thanks!
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LVL 15

Expert Comment

by:f-king
ID: 21914556
try uninstalling video driver and reinstall it.
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Accepted Solution

by:
rdgit earned 0 total points
ID: 21917014
I think we have this issue resolved. It seems as if some program was holding up the registry when trying to boot on its own. However, it wasn't holding it up when plugged into the network. As a shot in the dark, I downloaded software called "User Profile Hive Cleanup" (UPHClean) and installed it on the machine. Everything seems to be working OK for now. I wanna thank you f-king for your help on this. Is there a way to allow partial points for your time and effort on this?
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LVL 15

Assisted Solution

by:f-king
f-king earned 250 total points
ID: 21924458
yes make your answer the accepted one and give me a split.
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