Not getting email at gmail google apps using custom domain

Posted on 2008-06-20
Last Modified: 2013-12-29
So I have gmail setup using Google Apps and a custom domain.  I have zonedit setup to foward correctly and this setup has been working fine for a year or so.  Yesterday I stopped getting email unless I sent myself a message from within my gmail account (i.e., not outside email was being delivered) and I just got the following message from another email account I tried to use to send a test message.  

What the heck is  That's not the email I sent my test message to?  How can I troubleshoot this problem and get my email delivery going again?

Your document addressed to: has the following delivery status:

    **      THIS IS A WARNING MESSAGE ONLY      **
The original message was received at Fri, 20 Jun 2008 07:29:01 -0400 (EDT)
from []
   ----- Transcript of session follows -----
<bjc@[mydomain].com>... Deferred: Connection timed out with
Warning: message still undelivered after 4 hours
Will keep trying until message is 1 day old
Question by:briancis
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LVL 97

Expert Comment

ID: 21832609
Hello briancis,

How are you using Zonedit to forward?  Simplify the set up to troubleshoot.  Only use Google Apps.

Are you using POP3, IMAP, or webmail access?  Where are you not receiving emails?  If POP3 or IMAP, does webmail receive emails?

Use Captcha Unlock to clear your credentials

Hope this helps!

Author Comment

ID: 21834407
I use only webmail, so this isn't a POP3 or IMAP issue (I don't think...).  I did the Captcha Unlock, even though I have no idea what that is or how it might help.

My wife is telling me she is getting a message saying "delivery delayed" when she sends an email to me at bjc@[].  

Not sure what you mean by using only Google Apps to simplify the troubleshooting...please explain.
LVL 97

Expert Comment

ID: 21834442
By simplify, I mean don't use Zonedit or other programs with Gmail.

Delivery delay sounds like emails are getting to your account slowly.
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Author Comment

ID: 21834583
Well, I need to use a custom domain and I don't know how else to do it besides using Zonedit, again, this has been working fine for over a year.  And, it not that emails are arriving slowly, I have not received any emails at all for the past couple of days -- which is why the delayed delivery error message my wife received seems strange to me.  
LVL 97

Expert Comment

ID: 21834621

Accepted Solution

briancis earned 0 total points
ID: 21835534
Is it possible my DNS server - zoneedit is down?  I am trying to go to now without success.  Is there a more robust service out there I could be using instead?

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