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Sony SNC-RZ30N firmware update issue

My client is not able to use Vista with IE to view camera, Sony ssent me an update but it's erroring out with a generic "Upgrade Sequence Error". I have shut down the firewall in windows and I have been using a LAN local XP Pro PC to attempt the upgrade, all instructions have been followed. Suspect Symantec System Security 2006 Software to be the problem but I have dissabled all functions of this software . Any Idea's?
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