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Sony SNC-RZ30N firmware update issue

Posted on 2008-06-20
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Last Modified: 2012-06-27
My client is not able to use Vista with IE to view camera, Sony ssent me an update but it's erroring out with a generic "Upgrade Sequence Error". I have shut down the firewall in windows and I have been using a LAN local XP Pro PC to attempt the upgrade, all instructions have been followed. Suspect Symantec System Security 2006 Software to be the problem but I have dissabled all functions of this software . Any Idea's?
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Question by:bmilne1957
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bmilne1957 earned 0 total points
ID: 21835636
Bruce,
What is the serial number of the camera. Only cameras with a serial number starting with 120001 use the 3.1 firmware.
 
Richard Gedzelman
Product Operation Support Center
Sony Electronics
123 W. tryon Ave.
Teaneck NJ 07666
800-883-6817
Professional Services Website: <http://www.sony.com/professionalserviceswww.sony.com/professionalservices <http://www.sony.com/professionalservices

ServicesPLUSsm

www.sony.com/servicesplus <file:///C:/Documents%20and%20Settings/gedzelmanr/Application%20Data/Microsoft/Signatures/www.sony.com/servicesplus>

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