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Unable to print from Outlook to network printer/copier

Posted on 2008-06-20
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Last Modified: 2012-05-05
I am running Outlook 2007 on a new Windows XP Pro machine.  I am able to print from Word, Excel, etc. I am also able to print to printers that are shared by other users.  But I am not able to print from Outlook to a networked Canon imageRunner 550.  I was able to print to it earlier this week.  The Canon is directly attached to the network.  It is installed on my machine via a TCP/IP port.
I uninstalled the printer and reinstalled it - no luck.
I uninstalled the printer, deleted the driver (via Printers and Faxes - File - Server Properties - Drivers, and deleting the appropriate driver) and reinstalled it - no luck.
I ran several commands via the command line that registered some dll files (found the idea in another EE post.)
Any ideas.
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Question by:lyonski
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Expert Comment

by:jhyiesla
ID: 21833373
Have you tried printing from the File-> Print menu item?  You could at least verify that you are going to the right printer. Ultimately all printing from any Windows app is controlled by Windows and if you can print from other Windows apps, you should also be able to do it from Outlook,
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Expert Comment

by:agriesser
ID: 21833461
Is there an error message or slt when trying to print to this printer or does it simply not print without any furhter information?
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Author Comment

by:lyonski
ID: 21833715
Yes - I printed from the File-Print menu.  I am able to print from Outlook to other printers.
The error message that I receive is:
"There was an error when printing started.  To check the printer setup, double-click the Printers in Windows Control Panel."  
That error message window has a button to show help.  Clicking that button, I get the following information below:
This error can appear if a default printer has not been designated or if the application is unable to locate an existing default printer. To correct this problem, try one of the following in Microsoft Windows:
If a printer is not available in the Print dialog box, add a printer.
If the application cannot find an existing printer that is already installed, set the printer as the default printer.
If a default printer is installed but the application is unable to use it, uninstall the printer driver, and then install the latest version of the printer driver.
If the printer is on a print server, make sure the printer is available, the network is functioning, the server is not stalled, the printer is not out of paper, or the printer is not suspended by the administrator. Printing issues associated with a network printer are best handled by your local network administrator.
For more information about setting up and troubleshooting printer connections, see Windows Help and Support. (Click the Start button, and then click Help and Support.)  <end of help>
I am able to print from Outlook on other machines to the Canon printer/copier.
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LVL 28

Expert Comment

by:jhyiesla
ID: 21835198
Found someone else who had a very similar problem to yours. He solved it by installing the postscript driver (PS3) and making the printer the default printer.  Might give that a try.

Interesting thing was his problem was with Outlook 2007 and a Canon printer, although different model than yours.
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Author Comment

by:lyonski
ID: 21901579
I did reinstall the printer driver - twice.  And I made it the default printer.  That did not solve the issue.
Any other ideas?
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Assisted Solution

by:jhyiesla
jhyiesla earned 500 total points
ID: 21901623
You didn't specify in the above comment if you installed the PS or PCL driver.
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Accepted Solution

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lyonski earned 0 total points
ID: 21901879
Previously, I went into the printer setup to update the driver. It said that a newer version of the driver was not available.  Today I downloaded the latest driver from Canon and updated the driver, forcing it to use the new driver I downloaded.  Now printing from Outlook to the Canon copier works.
Thank you for your comments.
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by:jhyiesla
ID: 21902815
I don't believe that I am due all of the points for the question, but feel as though I was working with him to solve it and the direction I was heading in was where he went; although somewhat on his own...which is why I don't think that I should get all of the points.
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