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CRM folders added to Outlook favorites disappear randomly

On CRM 4.0 if you add folders in your outlook 2007 to your favorites they will disappear and users have to re add them by either dragging and dropping them back up to favorites or by right clicking and adding to favorites. This happens with all users, more so if they don't close outlook out correctly. I have heard from some that this is a known bug with the CRM 4.0 Has anyone hear of this or know more about it?

Thank you

Kevin2003

Try turning off the Cachsed Exchange Mode. To do this use the following steps:

1. In Outlook go to Tools
2. Account Settings
3. Double-click on the Exchange Account
4. Uncheck Use Cached Exchange Mode
Click Next, OK, and Finish.
After this, close Outlook, wait a minute for the Outlook process to end, and then restart Outlook.

Hope this works for you.

jbishop2446b

ASKER

Hi Kevin,
We have cache mode off already though...

Robijef

Hi,

We have the same problem but with CRM 4.0 on Outlook 2003. We also have turned off cache mode.

We only get the situation iff Outlook closes in error (which seems to be quite often after installing CRM 4). It's almost as though Outlook is running the /resetnavpane switch to tidy itself up?

Jeff

ezskol

We are also having the same issue and really hope someone can actually bring up a solution rather than having to wait for Microsoft to find out.

https://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q-23990653-CRM-Folders-Disppears-in-Outlook-2007-Favourite-Folders.html

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