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CRM folders added to Outlook favorites disappear randomly

Posted on 2008-06-20
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Last Modified: 2013-11-24
On CRM 4.0 if you add folders in your outlook 2007 to your favorites they will disappear and users have to re add them by either dragging and dropping them back up to favorites or by right clicking and adding to favorites.  This happens with all users, more so if they don't close outlook out correctly.  I have heard from some that this is a known bug with the CRM 4.0  Has anyone hear of this or know more about it?

Thank you
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Question by:jbishop2446b
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6 Comments
 

Expert Comment

by:Kevin2003
ID: 21945984
Try turning off the Cachsed Exchange Mode.  To do this use the following steps:

1. In Outlook go to Tools
2. Account Settings
3. Double-click on the Exchange Account
4. Uncheck Use Cached Exchange Mode
Click Next, OK, and Finish.
After this, close Outlook, wait a minute for the Outlook process to end, and then restart Outlook.

Hope this works for you.
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Author Comment

by:jbishop2446b
ID: 21957803
Hi Kevin,
We have cache mode off already though...
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Expert Comment

by:Robijef
ID: 22023244
Hi,

We have the same problem but with CRM 4.0 on Outlook 2003. We also have turned off cache mode.

We only get the situation iff Outlook closes in error (which seems to be quite often after installing CRM 4). It's almost as though Outlook is running the /resetnavpane switch to tidy itself up?

Jeff
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Expert Comment

by:ezskol
ID: 23224224
We are also having the same issue and really hope someone can actually bring up a solution rather than having to wait for Microsoft to find out.

http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q-23990653-CRM-Folders-Disppears-in-Outlook-2007-Favourite-Folders.html 
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ID: 23268765
Question PAQ'd, 500 points refunded, and stored in the solution database.
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