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Unable to add trusted site in Win 2003 Server to IE 7

Posted on 2008-06-20
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Last Modified: 2013-12-08
One of our programs is getting a Run prompt each time we run it.  The developers recommend adding the root of the server it resides on to the trusted sites of the server.  When we attempt to add that path, or any site, to the trusted sites we get, "There was an unexpected error with your zone settings.  Unable to add this site."  

This is on Windows 2003 Server, Citrix, with IE7.
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Question by:NCHCIT
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jcimarron earned 500 total points
ID: 21835182
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Expert Comment

by:Milton
ID: 21835558
may i recommend to restore the default settings?
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Author Comment

by:NCHCIT
ID: 21839142
jcimarron:  Looks promising.  It turns out our Webroot server is locking these changes.  I modified the config, but am having trouble clearing it.  I'll check in again to let you know for sure.
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Author Comment

by:NCHCIT
ID: 21847952
Miltiadis23:
That option is disabled...  

So in Webroot I unchecked the Smart Shield for Internet Explorer Secured Zones.  I still get the same error.  I tried adding one of the reg keys mentioned in the first link sent by jcimarron to unlock web settings.  I didn't try to just copy & paste all of the reg keys in to a file then save as a .reg - I wasn't sure where to save it or if I would need to reboot.
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Author Comment

by:NCHCIT
ID: 21858431
Miltiadis23:  The reset default settings for the secure zones becomes enabled when I change the level for one.  I did that, then reset to the default settings.  I still get an error attempting to add a site to any of the zones.

I am calling Webroot tech support and will let you know what I find.
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Author Comment

by:NCHCIT
ID: 21911042
After changing the Webroot secured sites setting, and clearing my profile, I was able to modify trusted sites.
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