Unable to add trusted site in Win 2003 Server to IE 7

One of our programs is getting a Run prompt each time we run it.  The developers recommend adding the root of the server it resides on to the trusted sites of the server.  When we attempt to add that path, or any site, to the trusted sites we get, "There was an unexpected error with your zone settings.  Unable to add this site."  

This is on Windows 2003 Server, Citrix, with IE7.
Who is Participating?
may i recommend to restore the default settings?
NCHCITAuthor Commented:
jcimarron:  Looks promising.  It turns out our Webroot server is locking these changes.  I modified the config, but am having trouble clearing it.  I'll check in again to let you know for sure.
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

NCHCITAuthor Commented:
That option is disabled...  

So in Webroot I unchecked the Smart Shield for Internet Explorer Secured Zones.  I still get the same error.  I tried adding one of the reg keys mentioned in the first link sent by jcimarron to unlock web settings.  I didn't try to just copy & paste all of the reg keys in to a file then save as a .reg - I wasn't sure where to save it or if I would need to reboot.
NCHCITAuthor Commented:
Miltiadis23:  The reset default settings for the secure zones becomes enabled when I change the level for one.  I did that, then reset to the default settings.  I still get an error attempting to add a site to any of the zones.

I am calling Webroot tech support and will let you know what I find.
NCHCITAuthor Commented:
After changing the Webroot secured sites setting, and clearing my profile, I was able to modify trusted sites.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.