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Print spooler sevice locks after installing HP color laserjet 3600 on network.

Posted on 2008-06-20
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Last Modified: 2013-12-15
We have a small peer-to-peer network with all workstations running XP Service Pack 2 (the computers are fairly new, < 1 year old). We have a networked (TCP/IP) HP 3005 black and white printer which has been working fine. We installed a new HP color LaserJet 3600 on the network (TCP/IP) and installed the software on each workstation. Now on every workstation the print spooler service seems to lock up after printing several jobs to the HP 3005 (which was working fine before). Print jobs sit in the printer queue but do not print. There are no error messages or error events. Restarting the spooler service fixes the problem for a while.

I have tried reinstalling all printers, even using Microsofts instructions for going into safe mode and manually deleting all printer files from the spooler directory and removing all registry printer entries (except for the Windows default entries), and installed XP service pack SP3. Nothing seems to help. The spool service still locks up after printing two or three jobs successfully to the HP 3005.
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Question by:keyadvice
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10 Comments
 
LVL 27

Expert Comment

by:michko
ID: 21861035
HP has a new set of drivers out for the 3005, see this link:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1846095&prodTypeId=18972&prodSeriesId=1846088&swLang=8&taskId=135&swEnvOID=228

Update the 3005 drivers to the most recent version.  If that doesn't work, uninstall both the 3600 and the 3005, then reinstall using pcl 5 drivers for each.  Or you could try the universal print drivers, but I'd still recommend trying current pcl 6 first, then pcl 5.

Drivers for the 3600:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=501046&prodTypeId=18972&prodSeriesId=501044&swLang=8&taskId=135&swEnvOID=228

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Accepted Solution

by:
croger06 earned 250 total points
ID: 22108669
I changed the port configuration for my hp color lasers from "HP Standard TCP/IP Port" to "Standard TCP/IP Port" and the printers and spooler has been running fine ever since.
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LVL 27

Expert Comment

by:michko
ID: 22110678
Not necessarily an objection - just a request for more information.  You state that no solution was found.  Did you try the suggestions given?  If so, then you should provide feedback on exactly what you tried and the effects of those actions.  Given that information we can proceed from there and continue to troubleshoot the issue.  Not every question is going to be answered with the first post or two - sometimes we have to go back and forth to pinpoint the problem.  Your feedback is key to the troubleshooting process.  Before I agree to a "no solution found" answer, I'd like to know what you tried, how that worked, and why you feel there is no solution.
Thank you.
michko
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LVL 27

Expert Comment

by:michko
ID: 22111452
Sorry V, my apologies.  I know better, just missed it.  Won't happen again.
michko
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Author Closing Comment

by:keyadvice
ID: 31469333
Thanks, after doing this and waiting a week it seems to be working. I guess thsi fixes it.
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Expert Comment

by:williams2007
ID: 24281554
This solution did not work for me.  His spooler service keeps crashing.  See my solution below.

I have the exact problem as you. Your problem is not with your PC, it's with the drivers that come with AND/ OR downloaded from HP.  I installed a new HP 3600n and almost all the machines I hooked to this device started having Print Spooler crashed.  The service stops, people complain that spoolsv.exe errors and all printers in the printer folder disappears.  You can restart the service (Print Spooler)and it will run , for awhile.

Solution:  Go download the HP Laserjet 3500n Host Drivers.  Remove the 3600n printer and reinstall a new printer, you can use the existing TCP/IP port you already created, then browse to the 3500n driver and use it.
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