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Intermittent Printing issues with HP laserjet 4200/4250 printers

Posted on 2008-06-20
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Last Modified: 2013-12-15
I would like to know if anyone else has also experienced this. We have an office that uses about 6-7 4200 or 4250 laserjet printers. Here are the following issues that we have with the majority of them:

1.) intermittently prints words bunched to gether (on random pages).
2.) intermittently prints a document but removes underlines from certain parts.

There are some other things, but its mostly documents which show up in print preview perfectly fine, not printing that way on the printer. We have been tackling this for a few months and have literally tried everything. Here is a summary of what we have done so far:

Computer:
-Rebuilt profile
-Rebuilt computer
-Reinstalled and Reimpaired office (although these symptoms affect any application that prints).
- bought a brand new computer
- fully updated OS and firmware/bios

Network
- Print through printserver
- Tried through alternate print server
- Tried through direct tcp/ip connection
- swapped out ethernet cable from computers to the wall
-Swapped out cables from patch panels to the switch
- tried different ports on switch, and different drops on wall

Printer
- upgraded to latest firmware
- Bought new printer (p4014) to replace 4200 and the same things keep happening!
- Tried PCL6 drivers (this causes PCLX error pages to print on many occassion which makes the problem even worse)
- PCL5e, SAP is what they are currently on and are experiencing the problem.

We are looking at going with a different company all together. Has anyone ever seen or dealt with this on this type of scale? Issue is effecting many people in the office. It happens intermittantly and you can not recreate the problem at will.

Thanks
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Question by:network1_tech
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by:nobus
ID: 21836768
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by:network1_tech
ID: 21858618
Yes, this continues to happen with the HP PCL5 Universal driver as well.
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nobus earned 125 total points
ID: 21863027
what OS is this? if XP, try Vista on 1 PC or VV
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by:cbmaooa
cbmaooa earned 125 total points
ID: 21976443
The one thing I see you haven't tried is a different switch. Irregardless, you should try to isolate the printer from the network. Seeing as you have an extra printer now, put it in the cubicle/office of your most prolific printer user. Put a second network card in their computer and simulate a network with it by plugging the printer and second network card into a standalone router, a cheap home level router should work fine. While I tend to doubt it's the switch, If you don't get errors, then you'll need to look at your switch.
However, If after a few days they do get errors then hook them up via usb to the printer and see what happens. Also what model of jetdirect cards do these have?

The goal of all this is to eliminate the network and see what happens. It sounds like you've tried just about everything else so now it's time to strip things to the bare minimum to track it down.
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