Where's the reset button?
Posted on 2008-06-21
My company recently purchased a small fax server (MultiTech FaxFinder FF420). One of my overzealous techs was in a hurry to get it set up and during configuration used KeyPassX to generate a secure password to get into the administration console.
Long story short, he forgot to save the database file in KeyPassX before shutting down - and he hasn't committed the password to memory. He does however remember the settings he used to generate the password; alpha (lowercase), numeric & 8 characters long.
After taking the server down and looking over it closely - there is no reset button; I opened it up, there was a jumper that was connected to one pin of a 2 pin slot. Thinking this might be similar to the jbat1 jumper on a motherboard I connected it and left it for a few minutes. When I came back and removed the jumper and reconnected the server - the password was not reset to the factory default. I called the company's tech support (didn't answer) and e-mailed them (no response). I have to get it back up and running soon, and I know how helpful this community can be.
Thanks in advance!