Solved

Company website doesn't work at home

Posted on 2008-06-21
13
196 Views
Last Modified: 2013-12-08
All employees are not able to load our company website at their homes. I tried to open our website at home, but it shows me that the connection has timed out with firefox, IE cannot display the webpage. I don't think it caused by a spyware. I guess DNS server got a problem. My company got no computer tech at this time. How can  I handle this situation?
Thank you for your help.
0
Comment
Question by:drmopco
  • 5
  • 4
  • 2
  • +1
13 Comments
 

Expert Comment

by:sherifmoussa
ID: 21838240
Is ur company website on Intranet or Inernet, Intranet can only be accessed from the office or through VPN. When u go home , make sure u can access other websites if u can then it is not an Internet problem. your company website must be on Public DNS to allow u to access it, or if u have VPN Client make sure it is working good.
0
 

Author Comment

by:drmopco
ID: 21838244
Our company website is on Internet not on Intranet. Thanks.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 21838249
drmopco--You did not tell us what version of IE or Windows you are using.
The general troubleshooting tips for IE are
IE7 http://support.microsoft.com/kb/926431
IE6 http://support.microsoft.com/default.aspx?scid=KB;%5BLN%5D;326155
But if you cannot see the website in other browsers and can see all other websites on the PC, I suspect the problem is with the website.  
Regrets I cannot tell you how to correct the website.  
Is this something that has happened only recently after a long period of no problems?  If so, were recent changes made to the website?
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 

Author Comment

by:drmopco
ID: 21838262
I am using Windows XP Home, IE7, firefox.  My co-workers got same problems. We don't have any problem to see our website at work. I just started working this company. There is no computer experts in my company. I guess it has happened for short period of time. Recently, our website was updated few weeks ago. Thanks.
0
 

Expert Comment

by:sherifmoussa
ID: 21838263
can u access the website using the Public IP Address, if yes then it must be a DNS problem. try using the IP address in the address bar of the browser
0
 

Author Comment

by:drmopco
ID: 21838283
It doesn't work with Public IP address as well.
0
 

Expert Comment

by:sherifmoussa
ID: 21838304
go to RUN,type CMD, then type ping companyname.com  you should be able to see the IP address of the site.

if it the same IP u entered before in the browser, then it is not a DNS probelem it must be a web server authantication problem.
0
 
LVL 14

Expert Comment

by:agriesser
ID: 21838317
Are you allowed to tell us the website address so that we can try to reproduce it?
0
 

Author Comment

by:drmopco
ID: 21838341
I got a same IP address of the site from CMD. Is it a web server authentication problem? If I understand correctly,than, we should configure web server authentication again? I should find out who the administrator of the local computer.
Our company website is www. evehair.com.
Thanks.
0
 

Accepted Solution

by:
sherifmoussa earned 250 total points
ID: 21838356
It could be the router too, not allowing incoming traffic.
0
 
LVL 14

Assisted Solution

by:agriesser
agriesser earned 250 total points
ID: 21838382
thor:~# nmap -sS 69.63.223.139

Starting Nmap 4.11 ( http://www.insecure.org/nmap/ ) at 2008-06-21 21:18 CEST
Note: Host seems down. If it is really up, but blocking our ping probes, try -P0
Nmap finished: 1 IP address (0 hosts up) scanned in 4.203 seconds
thor:~#

There are no ports open on this IP address. You will definetly have to check your router/firewall/whatever.
0
 

Author Comment

by:drmopco
ID: 21838417
You guys sound like that is the router/firewall problems. I will check that out.
Thank you guys.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 21838457
Drmopco--"All employees are not able to load our company website at their homes."
Everyone has a router at home?
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question