Company website doesn't work at home
All employees are not able to load our company website at their homes. I tried to open our website at home, but it shows me that the connection has timed out with firefox, IE cannot display the webpage. I don't think it caused by a spyware. I guess DNS server got a problem. My company got no computer tech at this time. How can I handle this situation?
Thank you for your help.
Thank you for your help.
Is ur company website on Intranet or Inernet, Intranet can only be accessed from the office or through VPN. When u go home , make sure u can access other websites if u can then it is not an Internet problem. your company website must be on Public DNS to allow u to access it, or if u have VPN Client make sure it is working good.
ASKER
Our company website is on Internet not on Intranet. Thanks.
drmopco--You did not tell us what version of IE or Windows you are using.
The general troubleshooting tips for IE are
IE7 http://support.microsoft.com/kb/926431
IE6 http://support.microsoft.com/default.aspx?scid=KB;%5BLN%5D;326155
But if you cannot see the website in other browsers and can see all other websites on the PC, I suspect the problem is with the website.
Regrets I cannot tell you how to correct the website.
Is this something that has happened only recently after a long period of no problems? If so, were recent changes made to the website?
The general troubleshooting tips for IE are
IE7 http://support.microsoft.com/kb/926431
IE6 http://support.microsoft.com/default.aspx?scid=KB;%5BLN%5D;326155
But if you cannot see the website in other browsers and can see all other websites on the PC, I suspect the problem is with the website.
Regrets I cannot tell you how to correct the website.
Is this something that has happened only recently after a long period of no problems? If so, were recent changes made to the website?
ASKER
I am using Windows XP Home, IE7, firefox. My co-workers got same problems. We don't have any problem to see our website at work. I just started working this company. There is no computer experts in my company. I guess it has happened for short period of time. Recently, our website was updated few weeks ago. Thanks.
can u access the website using the Public IP Address, if yes then it must be a DNS problem. try using the IP address in the address bar of the browser
ASKER
It doesn't work with Public IP address as well.
go to RUN,type CMD, then type ping companyname.com you should be able to see the IP address of the site.
if it the same IP u entered before in the browser, then it is not a DNS probelem it must be a web server authantication problem.
if it the same IP u entered before in the browser, then it is not a DNS probelem it must be a web server authantication problem.
Are you allowed to tell us the website address so that we can try to reproduce it?
ASKER
I got a same IP address of the site from CMD. Is it a web server authentication problem? If I understand correctly,than, we should configure web server authentication again? I should find out who the administrator of the local computer.
Our company website is www. evehair.com.
Thanks.
Our company website is www. evehair.com.
Thanks.
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ASKER
You guys sound like that is the router/firewall problems. I will check that out.
Thank you guys.
Thank you guys.
Drmopco--"All employees are not able to load our company website at their homes."
Everyone has a router at home?
Everyone has a router at home?