Unable to change password using Ctl,ALt,Del

My user's are unable to change their passwords if they are logged into the domain and choose ctrl,alt del. When the try the receive a message that they have not met the criteria.  But in fact the have.  If I go into AD and check user must change password at first login and they input the same password they were trying to change to it works with no problem.  Any suggestions.

AD is on Windows 2003 server and the clients are using windows XP
Thank you
ChalondanicoleAsked:
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twcadminConnect With a Mentor Commented:
Since you say the message says they have not met the criteria, that leads me to believe that complex passwords are required. If you go into AD you will be able to put in any password which is why you don't get the message there. This can be changed by modifying the default domain policy->Computer configuration->windows settings->security settings->account policies->password policies->Passwords must meet complexity requirements

It is probably set to enabled. and it sounds like you want to change this to disabled.
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ChalondanicoleAuthor Commented:
I am not going in AD to change the password.  I go in AD to add the option on the individual account User must change their password at the next login.  I make no changes to the password and they enter in the same password the try to use when they press Ctl,Alt,Del > change password.  The password definetly meet the criteria and we want to keep the requirements.
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