Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Microsoft, Terminal Server, Windows 2003, Remote control failed. Error code 5 Error [5]:Access is denied.

Posted on 2008-06-21
8
Medium Priority
?
5,268 Views
Last Modified: 2013-11-21
I have non-administrator User who needs access to the Remote Control feature of Terminal Server to provide other Users with software training.  Starting Terminal Services Manager by using the "Run as..." option, and then logging-in as Administrator doesn't work.

Is there any way this can be done without giving this User full Administrative or Domain Admin rights?
0
Comment
Question by:ShaneO123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 3

Expert Comment

by:blimster
ID: 21839370
This is best done with remote assistance

Use the save as file invitation detailed in the article bellow

http://technet.microsoft.com/en-us/library/bb457004(TechNet.10).aspx
0
 
LVL 3

Expert Comment

by:blimster
ID: 21839372
Forgot to add this note

You need remote assistence to be enabled on the wworkstations.

I know it's a "duhhh" but still.. :)
0
 

Author Comment

by:ShaneO123
ID: 21839409
This is not really an acceptable solution.  The Remote Users are connecting from various workstations all over the county and to arrange remote control of their workstations, when everyone is already connected to the Server via Terminal Services, is not practical.
0
How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

 

Accepted Solution

by:
whitesellcorp earned 1000 total points
ID: 21900574
I had a similar scenario and these are the steps I used to give Remote Control access to users who didn't need admin rights over the Terminal Server.

1.  Create a local or domain users group and name it "Remote Control" or whatever you prefer.
2.  Open Terminal Services Configuration.  (This is located in START menu under Programs/Admin Tools)
3.  In the left pane select "Connections" and in the right pane select "RDP-Tcp" and click "Properties" from the tool bar.
4.  Select the "Permissions" tab and click the "Advanced" button near the bottom.
5.  Click "Add" and add the user group you created in step 1 then click OK.
6.  Now place a check mark in the "Allow" box next to "Remote Control" then click OK.
7.  Now you can add and remove users from the "Remote Control" users group as needed.

Cheers!!
0
 

Author Comment

by:ShaneO123
ID: 22396674
Firstly, I appologise for not responding sooner.  My membership expired before you posted your reply, and I didn't renew my membership for several weeks.

Secondly, while your reply was detailed, it still DIDN'T work.

I still recieve the following error -

Session (ID 1) remote control failed
(Error 5 - Access is denied.)
0
 
LVL 1

Expert Comment

by:HandelIT
ID: 34069641
I was having the same issue and came to find out that the permissions are actually applied on the session itself.  This means not only does the user trying to do remote control have to log back in, but so does the user that needs to be controlled.  I found this out through trial and error and found that once the end user logged back into the server i was able to remote their session with the permissions i put in place on the connection.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My previous article  (http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/A_4466-A-beginners-guide-to-installing-SCCM2007-on-Windows-2008-R2-Server.html)detailed one possible method to get SCCM 2007 installed an…
Welcome to my series of short tips on migrations. Whilst based on Microsoft migrations the same principles can be applied to any type of migration. My first tip Migration Tip #1 – Source Server Health can be found listed in my profile here: http:…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question