Solved

Outlook Express Error 0x800CCC7D

Posted on 2008-06-21
5
2,163 Views
Last Modified: 2012-06-21
The server does not support a SSL connection. Account; 'Sympatico' Server smtphm.sympatico.ca.' Protocol SMTP, Server response '250 OK' Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.'

I've checked to make sure that the SSL option under the advance tab was unchecked, both. Still I receive the following error message:

The server does not support a SSL connection. Account; 'Sympatico' Server smtphm.sympatico.ca.' Protocol SMTP, Server response '250 OK' Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.'

Every where I looked via the Internet suggested that I un-check those SSL options. Is there something else I should be looking at?

Thanks!
0
Comment
Question by:cdplayer
  • 2
  • 2
5 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 350 total points
ID: 21839513
Hello cdplayer,

There is a SSL check box under incoming server and one for outgoing server.  Both need to be unchecked.  The error message say that you have SSL for outgoing server checked.

If it is really unchecked, some settings must be stuck.  Check the SSL box under outgoing server. Save change. Restart OE. Uncheck the box. Save change. Restart OE.

If no joy, delete and recreate the Sympatico account in OE.

If no joy, Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

Hope this helps!
war1
0
 

Assisted Solution

by:logirenova
logirenova earned 150 total points
ID: 21839712
Try to disable the Antivirus program, if that fixed it, reinstall the antivirus, that happened to me before.
0
 
LVL 1

Author Comment

by:cdplayer
ID: 21840956
Thank you war1 & logirenova for the sanity check!
I will let you know that outcome midweek.
Cheers!
0
 
LVL 1

Author Comment

by:cdplayer
ID: 21868298
Sympatico (ISP) is a strange beast I guess.
SSL - Outgoing has to be unchecked Incoming has to be checked. It won't work in any other combination. Within Avast the outgoing scanning has to be unchecked.

I quickly recreated the account and unchecked the outgoing scanning in Avast- Outlook Express works like a charm!
SympaticoProperties-ADVTAB.jpg
0
 
LVL 97

Expert Comment

by:war1
ID: 21869459
cdplayer, glad the problem is fixed.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

Are you having trouble connecting or getting your iPhone / Samsung device(s) to sync with Microsoft Exchange Server?   What have you tried?   What haven't you tried?
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now