Solved

Windows Vista Blue Screen on boot up.

Posted on 2008-06-21
7
739 Views
Last Modified: 2013-11-17
User was able to use the Sony Vaio laptop fine on friday. On Saturday he began getting the this blue screen error.

OS Version:                                          6.0.6000.2.0.0.768.3
  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               1000008e
  BCP1:                                                    C0000005
  BCP2:                                                    82D570E6
  BCP3:                                                    AB8C9AF8
  BCP4:                                                    00000000
  OS Version:                                          6_0_6000
  Service Pack:                                       0_0
  Product:                                               768_1

Files that help describe the problem:

  C:\Windows\Minidump\Mini062108-01.dmp
  C:\Users\henry\AppData\Local\Temp\WER-91525-0.sysdata.xml
  C:\Users\henry\AppData\Local\Temp\WER83A.tmp.version.txt

I have requested the minidump file from the user. Any Ideas on what might be the problem.
  Any ideas on how to test the ram in this laptop?
0
Comment
Question by:jimmylew52
7 Comments
 
LVL 32

Accepted Solution

by:
r-k earned 125 total points
ID: 21839860
"Any ideas on how to test the ram in this laptop?"

The free Ultimate Boot CD contains a number of very good memory diagnostics:

 http://www.ultimatebootcd.com/

0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 125 total points
ID: 21840157
or run it from www.memtest.org, pick memtest86+ and run it for 3 full passes
0
 
LVL 92

Expert Comment

by:nobus
ID: 21840159
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 
LVL 6

Assisted Solution

by:Makaveli213
Makaveli213 earned 125 total points
ID: 21840163
Hello,

Also you can attach the minidump files.  Can get them analyzed for you.

Cheers,
Mak
0
 
LVL 59

Assisted Solution

by:LeeTutor
LeeTutor earned 125 total points
ID: 21840538
You can also run the built-in Vista RAM tester by booting from the Vista installation DVD and choosing the Repair your computer option, then selecting Windows Memory Diagnostic tool from the menu:

http://vistasupport.mvps.org/windows_vista_repair_options.htm

0
 
LVL 1

Author Comment

by:jimmylew52
ID: 21847509
Thanks to all for the help. After several reboots the problem went away. I have not been able to get the remote user to send me the minidump file (problem child of the company). I will retain this information in case the problem re-occurs and I can get some cooperation from the user.
0
 
LVL 32

Expert Comment

by:r-k
ID: 21847706
Thanks and good luck!
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Driver Problem 12 90
Laptops screen 6 77
Windows 10 Laptop very slow 17 102
Dell Vostro:  msg: hard drive - no hard drive detected 45 59
I originally posted this Article Here (http://www.bestelectronicarticles.com/computers/software-troubleshooting/how-to-find-a-driver-for-you-devices-in-windows.html) and thought I would now share with the Experts Exchange community. Driver Proble…
As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question