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BSOD due to Adaware and Avast?

Posted on 2008-06-22
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Last Modified: 2012-05-05
Hi Everyone,

I have previously asked these three question in connection with this subject:

http://www.experts-exchange.com/Q_23375917.html
http://www.experts-exchange.com/Q_23443707.html
http://www.experts-exchange.com/Q_23462759.html

However, every time I think I have fixed it, the problem returns again very quickly (within a day).

Just to inform you, here is what I have done so far:

Uninstalled old graphics card drivers
Removed all card and plugs, cleaned them and replaced them making sure they are connected properly
Removed new graphics card and replaced with old one (reinstalled old drivers and uninstalled new drivers)

Now, I am following http://aumha.org/a/stop.php#general
I have installed WinDbg and am analysing two crash dumps which retained from previous crashes.

I have attached these so you too can have a look at them.

I noticed that dump 1 mentions Adaware, whereas dump 2 mentions avast.

Two possible hypothesis I have come up with are:

1) Avast and Adaware are clashing with some Malware at startup, causing the BSOD.
2) Avast and Adaware are clashing with eachother, causing the BSOD.

What do you think?

Any help would be appreciated,

Andy
crashDump1.txt
crashDump2.txt
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Question by:acrxx
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2 Comments
 
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Accepted Solution

by:
Makaveli213 earned 2000 total points
ID: 21841338
Hello,

From what i read on your crash dumps you are right.  It is Avast and AdAware that are clashing.  But there is not evidence that they are clashing with each other.  Only that on separate occasions they caused a crash.

My first bit of advice would be to use Revo Uninstaller to get rid of AdAware.  There are many other spyware apps out there you can use.  Spybot Search & Destroy being one of them.

My 2nd piece of advice would be to run Driver Cleaner Pro to get rid of any and all driver remnants.  Just uninstalling the drivers does not remove them from the system.  They are still there and cause issues on your system.

http://downloads.guru3d.com/download.php?det=745

I would then see where you stand on this issue.  Removing Avast is not a good choice since it is one of the better Anti-Virus solutions out there.  Unless you wish to remove it and run AVG which is another good free alternative to see if removing both applications will help resolve your issues.

From there i would get HiJack This and post a log up for review.  You could possibly be infected which is why these applications are crashing.

Cheers,
Mak
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Author Comment

by:acrxx
ID: 21941123
After uninstalling AdAware, the BSOD stopped occurring as frequently, but now the computer is still BSODing (if that's a word) due to avast. I had a look on the avast forums and apparently the current build (4.8.1201) has been causing a host of BSODs. Hopefully this will be fixed in the software update which is now a month away. I can live with restarting my computer occasionally until then.

Thanks for your help,

Andy
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