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Scanning problem with HP printer on Vista 64-bit

Posted on 2008-06-22
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Last Modified: 2013-12-15
I recently upgraded to Vista Ultimate x64 and have a problem with the HP Deskjet 3055 All in One. The printing works fine but the scanning (both from the feeder and the flatbed) mostly returns the error "Scanning error: Cannot connect". Why i say mostly is because when scanning on a low setting, 150dpi for example, it 'rarely' succeeds in scanning the document, but if it is scanning at say 300dpi the scan will either give the error or a quater of the page will come through.

This problem happens on Adobe Acrobat 8.1 Pro, Scan to PDF and Windows Fax and Scan. I have checked to ensure that the dirvers are correct and I have been to the HP support website to locate software for Vista x64 but with no luck:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=1140780&prodTypeId=18972&prodSeriesId=1161389&swLang=8&taskId=135&swEnvOID=2100

Any help would be appreciated.
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Question by:PhurBos
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nobus earned 500 total points
ID: 21844318
if the driver is not available, then i fear it will not work

if you put your problem to hp in an online chat, it can be they can help you, sind-ce the Printer driver does exist :
http://h20000.www2.hp.com/bizsupport/TechSupport/ContactHP.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1161389
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