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Outlook 2003 not decoding incoming email

Posted on 2008-06-22
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Last Modified: 2010-08-05
All incoming emails are not being decoded. From and Subject are blank.  Received states None.  Messages of email display raw email messages.
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Question by:hereford
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11 Comments
 
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Expert Comment

by:apache09
ID: 21850007
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Author Comment

by:hereford
ID: 21850201
Yes.  I have applied all updates to Office include service pack 3.
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LVL 47

Expert Comment

by:apache09
ID: 21850735
Is this on one PC for on User or are there several PCs/Users with this issue?

Is Cached Exchange Mode being used?

If you Open Outlook in safe mode does it make a difference?
Start>Run>Outlook.exe /safe

If on one particular user / pc, have you tried to run Clean Profile or ScanPst

Clean Profile:
Start>Run>Outlook.exe /cleanprofile

ScanPst:
http://support.microsoft.com/kb/287497
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Author Comment

by:hereford
ID: 21851626
Outlook is using internet mail pop3 smtp email.  I have tried outlook in safe mode.  I have ran clean profile and scanpst.  I have completely deleted profiles and pst files.  I have also uninstalled Microsoft office and reinstalled.  I then recreated the accounts and still have the same problem.  I have also installed and ran CA Internet security suite and installed and ran Spyware doctor with antivirus.
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LVL 47

Expert Comment

by:apache09
ID: 21860291
I thake it this issue is only on one PC?

Do you have this problem on all incoming mail or just particular emails?

Are there any 3rd party apps installed?

Sounds like the emails are being viewed as Plain Text rather than HTML

Have you checked to make sure Outlook is not set to View all incoming emails as Plain Text.

What are the Automatic Download settings for HTML?
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Expert Comment

by:welzy
ID: 21926271
I am having this same issue with various people at various times in our organization.  We are on Exchange 2003.  They get some emails fine from certain people and other emails from the same people are like this.  Sometimes if they go back to the sender and request that it be sent again, it comes through fine.  Other times, it comes through the same way.  I have not been able to find a pattern here.  Their email is not set to view as Plain Text.  As for the Automatic Download settings for HTML, I'm sure those are set to the default as we don't change them when setting people up.  Any help is appreciated.  Thank you.
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LVL 47

Expert Comment

by:apache09
ID: 21959852
There are some similar Known issues in Outlook 2003 which SP3 does fix. If the install of SP3 has not fixed it: Although, you have already Un/Re Installed Office 2003 SP3, Un-Install Office using the Windows Installer CleanUp Utility. http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B290301 

Then Re-install Office 2003, Re-install SP3, Run Windows Updates : http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
And try again
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Accepted Solution

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hereford earned 0 total points
ID: 21999452
I was able to fix the problem by reinstalling everything from scratch.  I reinstalled windows xp pro.  Reiinstalled Office 2003.   Downloaded installed all patches and Service packs.
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LVL 47

Expert Comment

by:apache09
ID: 22002431

Author:apache09 ID:21959852 - Should have resolved the issue without re-installing XP

However, if it was not the complete solution, it would at least be a partial solution.
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