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Can't Sync Mobile Phone/PocketPC to Exchange Server 2003 (SBS 2003) - "account / permissions problem?"

Posted on 2008-06-22
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Last Modified: 2013-12-05
I have a new Samsung Blackjack II mobile phone/pocketpc device. I'd like to sync to my exchange server 2003 mailbox. I cannot sync OTA (over the air) or via USB.

I've done a good bit of research on google but can't seem to get this working.

Pertinent Facts:
- I have an SSL cert (from comodo) installed to my FQDN for my exchange/OWA site.
- I run RPC over HTTP so I can connect to my exchange server with my laptop when I'm on the road.
- I ran the CEICW several times but still can't SYNC
- Under ESM - global settings - mobile services - I enabled ALL checkboxes under "Exchange Active Sync" and "Outlook Mobile Access"
- I've experimented with various permissions and properties on the OMA related virtual directories in IIS manager [especially authentication under directory security] - without success.

When I attempt to sync OTA I get the following error message on my Blackjack Phone:
ActiveSync encounted a problem on the Server. Support Code: 0x85010014

When I attempt to sync via USB cable I get the following error message on my PC:
ActiveSync encountered a problem on the server.

Until recently, I was getting the error message: "Your account does not have permission to sync, see your exchange administrator".

Any ideas?

Thanks. Rick


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Question by:RangerRick1
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Author Comment

by:RangerRick1
ID: 21843167
UPDATE: I've been going over virtual directory settings on MS KB 937635 ... The error message I get NOW when I try to OTA SYNC [same error message when I attempt USB cable sync] IS:

"Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator."

Thanks for any suggestions...
--Rick
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Expert Comment

by:cepolly
ID: 21848656
I'm glad it worked out.
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Author Comment

by:RangerRick1
ID: 21848992
No No - It didn't work out. It is NOT WORKING.

The error message changed from "ActiveSync encountered a problem on the server" to "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator" -- the error message changed, but the SAME RESULT: I CAN'T SYNC.

Anyone have any suggestions? thanks!
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Expert Comment

by:cepolly
ID: 21849390
Sorry about that. I was answering another question and overlapped this one.
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Author Comment

by:RangerRick1
ID: 21904638
No one has any suggestions?
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RangerRick1 earned 0 total points
ID: 22240992
Could not get working. :(
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Expert Comment

by:cepolly
ID: 22241475
All I can say on this is that once I had a problem similar with a Blackberry.

Ultimately I needed to get on the phone with MS and step through adding the appropraite permissions for the besadmin service.

It worked. You may need MS support on this.
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Author Comment

by:RangerRick1
ID: 22241599
I do appreciate your input cepolly!

I priced it: MS tech support via email is $100 per incident and $250 for phone support.

Now, I have email working by opening up IMAP on the exchange server and configured my phone accordingly. That was the main purpose for getting this phone: live, over the air, email. It would have been nice to sync the calendar, contacts and tasks but ... for $250, I just don't need it!

I've already spent a couple of hours googling, researcing, and setting up a bunch of different IIS virtual folder permissions, Active Directory, and Exchange Manager settings. It just shouldn't be this difficult...

Thanks again!
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