Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 982
  • Last Modified:

Can't Sync Mobile Phone/PocketPC to Exchange Server 2003 (SBS 2003) - "account / permissions problem?"

I have a new Samsung Blackjack II mobile phone/pocketpc device. I'd like to sync to my exchange server 2003 mailbox. I cannot sync OTA (over the air) or via USB.

I've done a good bit of research on google but can't seem to get this working.

Pertinent Facts:
- I have an SSL cert (from comodo) installed to my FQDN for my exchange/OWA site.
- I run RPC over HTTP so I can connect to my exchange server with my laptop when I'm on the road.
- I ran the CEICW several times but still can't SYNC
- Under ESM - global settings - mobile services - I enabled ALL checkboxes under "Exchange Active Sync" and "Outlook Mobile Access"
- I've experimented with various permissions and properties on the OMA related virtual directories in IIS manager [especially authentication under directory security] - without success.

When I attempt to sync OTA I get the following error message on my Blackjack Phone:
ActiveSync encounted a problem on the Server. Support Code: 0x85010014

When I attempt to sync via USB cable I get the following error message on my PC:
ActiveSync encountered a problem on the server.

Until recently, I was getting the error message: "Your account does not have permission to sync, see your exchange administrator".

Any ideas?

Thanks. Rick


0
RangerRick1
Asked:
RangerRick1
  • 5
  • 3
1 Solution
 
RangerRick1Author Commented:
UPDATE: I've been going over virtual directory settings on MS KB 937635 ... The error message I get NOW when I try to OTA SYNC [same error message when I attempt USB cable sync] IS:

"Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator."

Thanks for any suggestions...
--Rick
0
 
cepollyCommented:
I'm glad it worked out.
0
 
RangerRick1Author Commented:
No No - It didn't work out. It is NOT WORKING.

The error message changed from "ActiveSync encountered a problem on the server" to "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator" -- the error message changed, but the SAME RESULT: I CAN'T SYNC.

Anyone have any suggestions? thanks!
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
cepollyCommented:
Sorry about that. I was answering another question and overlapped this one.
0
 
RangerRick1Author Commented:
No one has any suggestions?
0
 
RangerRick1Author Commented:
Could not get working. :(
0
 
cepollyCommented:
All I can say on this is that once I had a problem similar with a Blackberry.

Ultimately I needed to get on the phone with MS and step through adding the appropraite permissions for the besadmin service.

It worked. You may need MS support on this.
0
 
RangerRick1Author Commented:
I do appreciate your input cepolly!

I priced it: MS tech support via email is $100 per incident and $250 for phone support.

Now, I have email working by opening up IMAP on the exchange server and configured my phone accordingly. That was the main purpose for getting this phone: live, over the air, email. It would have been nice to sync the calendar, contacts and tasks but ... for $250, I just don't need it!

I've already spent a couple of hours googling, researcing, and setting up a bunch of different IIS virtual folder permissions, Active Directory, and Exchange Manager settings. It just shouldn't be this difficult...

Thanks again!
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now