Can't Sync Mobile Phone/PocketPC to Exchange Server 2003 (SBS 2003) - "account / permissions problem?"
I have a new Samsung Blackjack II mobile phone/pocketpc device. I'd like to sync to my exchange server 2003 mailbox. I cannot sync OTA (over the air) or via USB.
I've done a good bit of research on google but can't seem to get this working.
Pertinent Facts:
- I have an SSL cert (from comodo) installed to my FQDN for my exchange/OWA site.
- I run RPC over HTTP so I can connect to my exchange server with my laptop when I'm on the road.
- I ran the CEICW several times but still can't SYNC
- Under ESM - global settings - mobile services - I enabled ALL checkboxes under "Exchange Active Sync" and "Outlook Mobile Access"
- I've experimented with various permissions and properties on the OMA related virtual directories in IIS manager [especially authentication under directory security] - without success.
When I attempt to sync OTA I get the following error message on my Blackjack Phone:
ActiveSync encounted a problem on the Server. Support Code: 0x85010014
When I attempt to sync via USB cable I get the following error message on my PC:
ActiveSync encountered a problem on the server.
Until recently, I was getting the error message: "Your account does not have permission to sync, see your exchange administrator".
Any ideas?
Thanks. Rick
I've done a good bit of research on google but can't seem to get this working.
Pertinent Facts:
- I have an SSL cert (from comodo) installed to my FQDN for my exchange/OWA site.
- I run RPC over HTTP so I can connect to my exchange server with my laptop when I'm on the road.
- I ran the CEICW several times but still can't SYNC
- Under ESM - global settings - mobile services - I enabled ALL checkboxes under "Exchange Active Sync" and "Outlook Mobile Access"
- I've experimented with various permissions and properties on the OMA related virtual directories in IIS manager [especially authentication under directory security] - without success.
When I attempt to sync OTA I get the following error message on my Blackjack Phone:
ActiveSync encounted a problem on the Server. Support Code: 0x85010014
When I attempt to sync via USB cable I get the following error message on my PC:
ActiveSync encountered a problem on the server.
Until recently, I was getting the error message: "Your account does not have permission to sync, see your exchange administrator".
Any ideas?
Thanks. Rick
I'm glad it worked out.
ASKER
No No - It didn't work out. It is NOT WORKING.
The error message changed from "ActiveSync encountered a problem on the server" to "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator" -- the error message changed, but the SAME RESULT: I CAN'T SYNC.
Anyone have any suggestions? thanks!
The error message changed from "ActiveSync encountered a problem on the server" to "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator" -- the error message changed, but the SAME RESULT: I CAN'T SYNC.
Anyone have any suggestions? thanks!
Sorry about that. I was answering another question and overlapped this one.
ASKER
No one has any suggestions?
ASKER CERTIFIED SOLUTION
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All I can say on this is that once I had a problem similar with a Blackberry.
Ultimately I needed to get on the phone with MS and step through adding the appropraite permissions for the besadmin service.
It worked. You may need MS support on this.
Ultimately I needed to get on the phone with MS and step through adding the appropraite permissions for the besadmin service.
It worked. You may need MS support on this.
ASKER
I do appreciate your input cepolly!
I priced it: MS tech support via email is $100 per incident and $250 for phone support.
Now, I have email working by opening up IMAP on the exchange server and configured my phone accordingly. That was the main purpose for getting this phone: live, over the air, email. It would have been nice to sync the calendar, contacts and tasks but ... for $250, I just don't need it!
I've already spent a couple of hours googling, researcing, and setting up a bunch of different IIS virtual folder permissions, Active Directory, and Exchange Manager settings. It just shouldn't be this difficult...
Thanks again!
I priced it: MS tech support via email is $100 per incident and $250 for phone support.
Now, I have email working by opening up IMAP on the exchange server and configured my phone accordingly. That was the main purpose for getting this phone: live, over the air, email. It would have been nice to sync the calendar, contacts and tasks but ... for $250, I just don't need it!
I've already spent a couple of hours googling, researcing, and setting up a bunch of different IIS virtual folder permissions, Active Directory, and Exchange Manager settings. It just shouldn't be this difficult...
Thanks again!
ASKER
"Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator."
Thanks for any suggestions...
--Rick