Logitech Wireless Keyboard Does Not Respond and Is Not In Device Manager
Hi Everyone;
I wish to help a friend of mine with a wireless keyboard which does not respond. Basically, the keyboard does not respond to any keys being pressed. Additionally, there is not any entry for it within device manager.
With regards to troubleshooting, we have put new batteries into this keyboard in addition to trying to connect it to the base station or access point. But, nothing as worked so far. The Logitech Wireless Keyboard has the following manufacture specs: M/N: Y-RJ21 with letters and numbers underneath it which reads as RT7R05-V:5XTW... The P/N is 867222-0100 with the following underneath it: (128995-501 A).. The S/N is MCT23209740.
The other thing which comes to mind is perhaps reloading any software or drivers for this keyboard since it does not appear within Device Manager. If that is needed, could someone provide a link to any software or drivers needed to resolve the issue of the Logitech Wireless Keyboard not responding to the computer?
Any help regarding this post will be appreciated. I look forward to hearing from everyone.
Thank you.
George
I wish to help a friend of mine with a wireless keyboard which does not respond. Basically, the keyboard does not respond to any keys being pressed. Additionally, there is not any entry for it within device manager.
With regards to troubleshooting, we have put new batteries into this keyboard in addition to trying to connect it to the base station or access point. But, nothing as worked so far. The Logitech Wireless Keyboard has the following manufacture specs: M/N: Y-RJ21 with letters and numbers underneath it which reads as RT7R05-V:5XTW... The P/N is 867222-0100 with the following underneath it: (128995-501 A).. The S/N is MCT23209740.
The other thing which comes to mind is perhaps reloading any software or drivers for this keyboard since it does not appear within Device Manager. If that is needed, could someone provide a link to any software or drivers needed to resolve the issue of the Logitech Wireless Keyboard not responding to the computer?
Any help regarding this post will be appreciated. I look forward to hearing from everyone.
Thank you.
George
SOLUTION
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ASKER
Hi
From some guys within a technical AOL chat room tonight, I was given a link to check out. It is as follows: http://www.logitech.com/index.cfm/433/3007&cl=us,en?osid=1. I was told to download each one of them and try out until the problem is fixed. I was especially instructed to download SetPoint 4.24
Due to the uncertainty of the information given to me by them, I want to gather everyone's thoughts here first.
George
From some guys within a technical AOL chat room tonight, I was given a link to check out. It is as follows: http://www.logitech.com/index.cfm/433/3007&cl=us,en?osid=1. I was told to download each one of them and try out until the problem is fixed. I was especially instructed to download SetPoint 4.24
Due to the uncertainty of the information given to me by them, I want to gather everyone's thoughts here first.
George
SOLUTION
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ASKER
Hi
Well, the mouse itself receives a signal just fine. Also, I noticed if we attach a PS/2 keyboard in an attempt to temporarily work around this situation, it locks the entire mouse up and has to be reset.
George
Well, the mouse itself receives a signal just fine. Also, I noticed if we attach a PS/2 keyboard in an attempt to temporarily work around this situation, it locks the entire mouse up and has to be reset.
George
ASKER CERTIFIED SOLUTION
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ASKER
Hi
Not to get off track too much here, but, why would the interfacing of a PS/2 keyboard lock up a wireless mouse?
George
Not to get off track too much here, but, why would the interfacing of a PS/2 keyboard lock up a wireless mouse?
George
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SOLUTION
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SOLUTION
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ASKER
Hi Everyone;
First of all, I want to apologize for the lengthy delay in posting feedback and providing proper closure to this thread. To say the least, this troubleshooting session has been tricky at best. However, I am pleased to say this situation is now resolved.
With regards to how it was resolved, we did the following things. We replaced the batteries within the keyboard with new ones. Secondly, we changed the USB port the keyboard/receiver was occupying on the back of the desktop. And, finally, using the steps carefully outlined by Darr247, we attempted to get the keyboard to respond. Unfortunately, the first execution of these steps did not work. Upon the second try of the steps, we were pleasantly surprised to see the keyboard working in harmony with the mouse. Prior to carrying out these steps, it was a tug of war sort of speak between the mouse and keyboard. For instance, when the keyboard did work, it would lock of the mouse and vise versa.
To make a long story short, the problem is now resolved thanks to everyone's feedback. Many thanks again everyone for getting me through this.
George
First of all, I want to apologize for the lengthy delay in posting feedback and providing proper closure to this thread. To say the least, this troubleshooting session has been tricky at best. However, I am pleased to say this situation is now resolved.
With regards to how it was resolved, we did the following things. We replaced the batteries within the keyboard with new ones. Secondly, we changed the USB port the keyboard/receiver was occupying on the back of the desktop. And, finally, using the steps carefully outlined by Darr247, we attempted to get the keyboard to respond. Unfortunately, the first execution of these steps did not work. Upon the second try of the steps, we were pleasantly surprised to see the keyboard working in harmony with the mouse. Prior to carrying out these steps, it was a tug of war sort of speak between the mouse and keyboard. For instance, when the keyboard did work, it would lock of the mouse and vise versa.
To make a long story short, the problem is now resolved thanks to everyone's feedback. Many thanks again everyone for getting me through this.
George
ASKER
Hi Everyone;
I am sorry, but, I need to followup with a bit of information left out in my prior comments. When I removed the drivers for the keyboard within Device Manager and restarted the pc, XP Pro SP2 did not fully recognize and load native drivers for the wireless keyboard. Instead, the operating system added a category called Other Devices and called it HID Keyboard Device. Unable to locate the necessary drivers, we simply carried out a System Restore which resolved this issue.
Upon reflecting upon this, I do wonder if XP Pro SP2 has any built-in native driver support for wireless devices much like what it has for USB devices. I may need to start a different post for this particular inquiry. But, still curious.
Thanks again everyone.
George
I am sorry, but, I need to followup with a bit of information left out in my prior comments. When I removed the drivers for the keyboard within Device Manager and restarted the pc, XP Pro SP2 did not fully recognize and load native drivers for the wireless keyboard. Instead, the operating system added a category called Other Devices and called it HID Keyboard Device. Unable to locate the necessary drivers, we simply carried out a System Restore which resolved this issue.
Upon reflecting upon this, I do wonder if XP Pro SP2 has any built-in native driver support for wireless devices much like what it has for USB devices. I may need to start a different post for this particular inquiry. But, still curious.
Thanks again everyone.
George
ASKER
The reset works fine for the mouse but not the keyboard.
George