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MS Outlook reminder will delete, dismiss or snooze.

Posted on 2008-06-22
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Last Modified: 2008-06-24
MS Outlook 2007.  A reminder was added by way of an incoming e-mail.  So now everytime outlook is opened, the reminder pops up.   If I try to dismiss it the reminder window closes only until the next time I re-open outlook.  Snooze doesn't work either and if I try to open the reminder on my own, it will not open.  How can I get rid of this reminder???
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Question by:PCGalOfCal
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Expert Comment

by:mrwad99
ID: 21844648
Go to the Tasks Folder in Outlook.  You should find the reminder listed in there, where you can either move it to the Deleted Items folder, or delete it permanently via shift->delete.

HTH
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Author Comment

by:PCGalOfCal
ID: 21850757
I deleted it from the tasks folder in Outlook but it still pops up the reminder everytime Outlook is opened.  It's only this one task.  Other reminders I'm able to snooze, dismiss and delete no problem but not this one.  I've already install office service packs and updates.  ???
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mrwad99 earned 2000 total points
ID: 21853715
OK.  I have had a poke around and it appears that there is no separate storage PST for reminders; they are all munged in with your mail items.

This leads me to think that there is a corruption in your current PST file.

What I suggest you hence do is as follows:

PREREQUISITE:

Click File|Data File Management or similar.  This should list your PST files.  There should be an "Open Folder" button in this dialog.  For each PST file, select it, then click "Open Folder" to open in explorer the location the file is stored at.  Copy the entire parent folder to a safe location, eg root of C.  That way, if anything goes wrong in the following steps, we can always go back to how we were :)  Leave this folder open for later use.  (All your PSTs should really be in one folder, otherwise it will complicate things.  The following steps assume that they are.)

1) In Outlook, create a new PST file (File|Data File Management or similar).

2) That will create a new "Personal Folders" in your outlook view.  Copy all of your mail items, excluding the tasks and calendar folders, into this.

3) Delete all of the mail items and tasks/calendar items in the original Personal Folder permanently (*obviously you must be sure that you have backed up everything correctly in the prerequisite step!)

3) Shut down Outlook.

4) Back in your folder opened by the prequisite step, you should find a new PST, probably called "Personal FOlders(1).pst", along with your original PST (again, I am assuming you only have one original PST.)  Rembering the name of the original PST (probably "Outlook.pst") delete this PST, then rename the new PST file with this name.  You should now have "Personal FOlders(1).pst"renamed to "Outlook.pst"

5) Restart Outlook.

By this stage, that annoying reminder should no longer be popping up.

HTH
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Author Comment

by:PCGalOfCal
ID: 21858602
That was my thought as well.  Thanks.
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LVL 19

Expert Comment

by:mrwad99
ID: 21859485
Glad to help.
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