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Backup exec media logging

Hi
I have a client who have recently upgraded to Backup Exec v12 and suddenly "it has stopped working". As far as I can see there are no problems with it at all; I can manually run backups with no problem.
I suspect my client is not putting in the tape at night and I was wondering if there is a way either through BE or some other method to log when a tape is inserted?
Am I correct in thinking that a "mount" is only logged when BE starts a job?

Thanks for any help.
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jmartinscotland
Asked:
jmartinscotland
1 Solution
 
Hedley PhillipsCommented:
What does it say under the job in the Job Monitor? Has the job run then failed? Did it run at all?

If it is scheduled but just didn't run at all and there is no mention of it running or failing, this is a known issue that a Hotfix can sort out (will get further info for you if required).

What does the Active Alerts & History show?

You can normally see repeated warnings to insert media there.

Also, if you go to Tools - Alert Categories - Media Insert

you can set it to record the warning in the Windows Event log.

But first step is to see what is happening to the job in the Job Monitor. Then maybe set up a new scheduled job backing up to disk (Back up to disk folder) and see if that runs.

Use Teamviewer to log in remotely and watch what happens if you don't have VPN or whatnot.
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jmartinscotlandAuthor Commented:
Hi
It does run but times out after the specified time (9 hours) and gives the error e0008445 - The media operation was terminated by the user. The byte count is always at 0 too.

I have enabled the Media Insert option and will see what happens tomorrow.

Thanks
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