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HP 5610 AIO fails to install under vista 32

Install s/w for HP 5610 AIO fails and reports "fatal error" on dell 1525 laptop under vista 32. Tried chkdsk, deleting temp files, dell tried and has no solution. Local HP techies no solution.

error situation code 06730007
Now launching= X:\hpzwrp01.exe
 
-m dpinstxml_vista -l xxx -f
 
X:\hpons19 -Validate No.dat -VAlidate No
 
=application did not return ERROR=SUCCESS
 
Returned 0x643 Exit code=1603

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f-king

Hi
Try this troubleshooter:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00045587&cc=us&lc=en&dlc=en&product=441125

The error is different but the solutions might help you.

jonmil

ASKER

Thanks a lot for this f-king. I followed the instructions but no luck. the same error message keeps coming up. Then I contacted HP and got two more suggestions, e.g., one at http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c01049086 to do a fsutil resource setautoreset true procedure. That didn't do anything. Then to disable all services except MS, stop windows defender, etc. That didn't work either. So I'm at a loss now. But I'm attaching a Process Monitor record of the activities at the time with the offending exe entries highlighted. Perhaps someone can spot the problem. Otherwise seems the only option is to re-install vista.

f-king

Try repairing Vista first by trying this method:
http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

jonmil

ASKER

This looks like a great suggestion, but the recommended vista repair ("Upgrade" option on dvd) apparently will not work if SP1 is installed. After 3 attempts to use the uninstall procedure (including 2 hours with MS help line taking charge of my machine), SP1 refuses to get off my machine, so for the moment I am stuck.

f-king

did you install the printer after sp1?

jonmil

ASKER

Yes, at least I attempted to. Never got beyond the software install, which has to be done before plugging the printer in.

f-king

do you get an error when trying to uninstall sp1?

jonmil

ASKER

No, it chunks away for many minutes, automatically shuts down after the 3 phases of uninstall, then restarts, and still says my version is SP1 (6001).

f-king

so the following steps were used:
http://support.microsoft.com/kb/948537

jonmil

ASKER

yes, i used option 1 because HP set so many checkpoints for its own attempts that the old SP1checkpoint is long gone.

f-king

Try this solution from:
http://www.vistaheads.com/forums/microsoft-public-windows-vista-print-fax-scan/55796-hp-scanjet-g3010.html,
one guy said
"Go to Start -> All Programs -> Accessories -> Command Prompt and right click Run as administrator. Then in the Administrator Command Prompt window, I completed and entered the line C:\Windows\System32>regsvr32 vbscript.dll. Then I OKed the RegSvr32 message and both programs installed."

jonmil

ASKER

thanks so much for all the help. I'll have a go in a couple of hours and report back

jonmil

ASKER

Did the regsvr32 procedure, but no luck. Whatever I do I get the same error message as in my original post. Looks like I'm going to have to re-install vista and try loading the hp s/w before upgrading to SP1, or simply ignoring SP1.

jonmil

ASKER

Actually I need to handle the other problem - uninstalling SP1, which isn't working either.

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f-king

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jonmil

ASKER

Well, a long tedious process. Eventually I re-installed vista and all drivers now load happily. Now to re-install programmes, data, etc. etc. :-(. Thanks very much for the help.

f-king

so did you install sp1

jonmil

ASKER

No, not yet. I'm seriously wondering why I should. The forums I've read say for most users there will be no difference in performance. So why tempt fate? I'd appreciate your comments.