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HP 5610 AIO fails to install under vista 32

Posted on 2008-06-23
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Last Modified: 2013-12-15
Install s/w for HP 5610 AIO fails and reports "fatal error" on dell 1525 laptop under vista 32. Tried chkdsk, deleting temp files, dell tried and has no solution. Local HP techies no solution.



error situation code 06730007
Now launching= X:\hpzwrp01.exe
 
-m dpinstxml_vista -l xxx -f
 
X:\hpons19 -Validate No.dat -VAlidate No
 
=application did not return ERROR=SUCCESS
 
Returned 0x643 Exit code=1603

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Question by:jonmil
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Expert Comment

by:f-king
ID: 21863743
Hi
Try this troubleshooter:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00045587&cc=us&lc=en&dlc=en&product=441125

The error is different but the solutions might help you.
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Author Comment

by:jonmil
ID: 21882253
Thanks a lot for this f-king. I followed the instructions but no luck. the same error message keeps coming up. Then I contacted HP and got two more suggestions, e.g., one at http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c01049086 to do a fsutil resource setautoreset true procedure. That didn't do anything. Then to disable all services except MS, stop windows defender, etc. That didn't work either. So I'm at a loss now. But I'm attaching a Process Monitor record of the activities at the time with the offending exe entries highlighted. Perhaps someone can spot the problem. Otherwise seems the only option is to re-install vista.

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by:f-king
ID: 21882755
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Author Comment

by:jonmil
ID: 21893396
This looks like a great suggestion, but the recommended vista repair ("Upgrade" option on dvd) apparently will not work if SP1 is installed. After 3 attempts to use the uninstall procedure (including 2 hours with MS help line taking charge of my machine), SP1 refuses to get off my machine, so for the moment I am stuck.

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Expert Comment

by:f-king
ID: 21897451
did you install the printer after sp1?
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Author Comment

by:jonmil
ID: 21897459
Yes, at least I attempted to. Never got beyond the software install, which has to be done before plugging the printer in.
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Expert Comment

by:f-king
ID: 21897463
do you get an error when trying to uninstall sp1?
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Author Comment

by:jonmil
ID: 21897482
No, it chunks away for many minutes, automatically shuts down after the 3 phases of uninstall, then restarts, and still says my version is SP1 (6001).
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LVL 15

Expert Comment

by:f-king
ID: 21897497
so the following steps were used:
http://support.microsoft.com/kb/948537
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Author Comment

by:jonmil
ID: 21897515
yes, i used option 1 because HP set so many checkpoints for its own attempts that the old SP1checkpoint is long gone.
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Expert Comment

by:f-king
ID: 21897517
Try this solution from:
http://www.vistaheads.com/forums/microsoft-public-windows-vista-print-fax-scan/55796-hp-scanjet-g3010.html,
one guy said
"Go to Start -> All Programs -> Accessories -> Command Prompt and right click Run as administrator. Then in the Administrator Command Prompt window, I completed and entered the line C:\Windows\System32>regsvr32 vbscript.dll. Then I OKed the RegSvr32 message and both programs installed."
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Author Comment

by:jonmil
ID: 21897549
thanks so much for all the help. I'll have a go in a couple of hours and report back
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Author Comment

by:jonmil
ID: 21902275
Did the regsvr32 procedure, but no luck. Whatever I do I get the same error message as in my original post. Looks like I'm going to have to re-install vista and try loading the hp s/w before upgrading to SP1, or simply ignoring SP1.

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Author Comment

by:jonmil
ID: 21902298
Actually I need to handle the other problem - uninstalling SP1, which isn't working either.
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Accepted Solution

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f-king earned 1500 total points
ID: 21914494
you could try reinstalling vista then installaing sp1 straight after then install the other things such as drivers etc.
then see if the HP installs .
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Author Comment

by:jonmil
ID: 21937459
Well, a long tedious process. Eventually I re-installed vista and all drivers now load happily.  Now to re-install programmes, data, etc. etc. :-(. Thanks very much for the help.
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Expert Comment

by:f-king
ID: 21946089
so did you install sp1
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Author Comment

by:jonmil
ID: 21946152
No, not yet. I'm seriously wondering why I should. The forums I've read say for most users there will be no difference in performance. So why tempt fate? I'd appreciate your comments.
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