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Office takes a long time to open.

Posted on 2008-06-23
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Last Modified: 2012-06-27
Good morning all.

We have a slightly odd issue that we have tried some work arounds on but I thought I would ask to see if any of you have heard of similar issues.

When opening a file in office 2007 (excel word or attachment in outlook) it takes a long time to open the file, now if you open the application then open the file it is pretty much fine.

We have already looked into an number of possible solutions the obvious being an add-in issue and it is not this, we have also run repairs on the installation and tried it with a series of different files (it happens with all files).
There is no memory issue and no Virtual Memory issue.

This is not a desperate problem as they can still get into their files but it would be nice to be able to open an attachment without having to save the file then open the right application and then open the file from the saved location.

If you need anymore information then please ask me.

Thanks in advance

Alex
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Question by:Alex-Kay
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7 Comments
 
LVL 1

Author Comment

by:Alex-Kay
ID: 21845657
No Ideas?
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Author Comment

by:Alex-Kay
ID: 21846519
Points for this upped
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Accepted Solution

by:
moorhouselondon earned 2000 total points
ID: 21852980
When you open up a document from Windows Explorer, what happens, presumably, is this:-

(1) Check Registry to find appropriate application to run this particular file.
(2) [depends on virus scanner] Scan file for malware
(3) Load application, together with any specific startup macro e.g., anything in XLSTART in Excel
(4) Load document into application
(5) Run any macro associated with that document

When you have application already loaded, these steps occur:-

(1) [depends on virus scanner] Scan file for malware
(2) Load document into application
(3) Run any macro associated with that document

So this might help in deducing the problem.  

Use Filemon from

www.sysinternals.com 

to see what the actual difference between the two methods is.
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Author Comment

by:Alex-Kay
ID: 21853271
Ok in response to you moorhouselondon,

Unfortunatley the machine that I need to do this on is not available now till next week, (the user is out of the country) however I have tried it on my machine and you are right there are more process's that occur when opening a file from location rather than opening the app first but you would have though that would be the way!

The application is there as it does open eventually (takes around 10 mins).
There is no malware and the virus scanner does not scan every file on opening.
Loading the application shouldn't be an issue, it happens in any application (Office Application that is)
It happens on any document (even if you save a blank page and try and open it).
It can't be a macro thing as it is any document.
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LVL 31

Assisted Solution

by:moorhouselondon
moorhouselondon earned 2000 total points
ID: 21853377
The macro issue:  I am aware of some programs, such as contact-management programs, that install macros when they are installed or configured to work with a specific Office program.  Now these macros could be pretty complex because they have to determine the overall state of e.g., Word when called upon to run (is Word already open?  How many documents are currently open? etc.).  Can you check to see whether your client has any such apps that could potentially interfere with the load-up of Office programs?  As mentioned, running Filemon (sysinternals) would nail this problem pretty well immediately, I would say.
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LVL 1

Author Comment

by:Alex-Kay
ID: 21853438
Ok I will try this next week as I am not going to be able to get on the machine till then, please check back next monday and I will let you know.

Thanks for your help.
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LVL 1

Author Comment

by:Alex-Kay
ID: 21932288
Ok just to update you.

As I think I said above this was happening on a number of machines, we have worked on all of them now and found different issues on each one.
1 was Nero 7 scout causing the problem, I google this and came up with the fact that the scout runs constantly eating up processor time even though it is only supposed to run when idle.

2 was the printer that office was pointing to, it was set to a network printer that the machine was not able to see, changed the default printer to Microsoft Image writer and it cured it.

3 was none of the above and we did a windows repair and it cured it.

so I guess that it was just a coincidence that they all got the issue at the same time.
Anyway thank you for your help!!
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