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Cannot connect from internet to Remote Web Workplace

Posted on 2008-06-23
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Last Modified: 2013-11-21
Hi there,

I have an issue connecting to an XP Pro & Vista Business PC on a customer LAN. I have setup RWW using the wizard, and it is working grand internally. I have also setup port forwarding on the Draytek 2820 router to the server (80, 443 and 4125). When I try and connect through the router I get the following message "The Client could not connect to the remote computer. Remote conenctions might not be enabled...."

I then added 3389 through to the PCs to check if RDP was working, and it is. RWW also works if I connect from inside the LAN.

Any help would be very welcome.


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Question by:ashimmons
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12 Comments
 
LVL 14

Expert Comment

by:plug1
ID: 21845008
What web adress are you browsing to to access RWW, how far in to it are you getting? Do you get to the first screen, then login and are able to see the client pc's?
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by:ashimmons
ID: 21845025
I can connect the the RWW logon page, logon and see the list of PCs. When I select the PC and connect I then get the error after a short timeout.
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LVL 14

Expert Comment

by:plug1
ID: 21845085
Normally that would be bacause of the windows firewall being enabled on the pc your trying to connect to but you say that it works locally?

I'd double check the windows firewall settings. (Or any other local security programs that are running)
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Author Comment

by:ashimmons
ID: 21845168
The firewall is turned off by group policy.
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Expert Comment

by:plug1
ID: 21845188
So can you not connect to ANY of the PC's?
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Author Comment

by:ashimmons
ID: 21845270
I can connect to both (XP Pro & Vista Business) when inside the LAN.
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Expert Comment

by:plug1
ID: 21845302
Right the problem has to be with the port forwarding setup on the draytek, can you post a screen shot up of this setup?
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Author Comment

by:ashimmons
ID: 21845433
I reflashed the Vigor 2820 - no change, then I replaced with another 2820n and still no change. So I decided to try a trusty Vigor 2800 and now the port forwarding is working. I have heard of quite a few issues with the 2820 model.
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Expert Comment

by:plug1
ID: 21845454
So is that it all working then? The 2820 is a nicer looking router as well, maybe theres just a slightly different way of setting up the port forwarding then?
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Author Comment

by:ashimmons
ID: 21846507
Yes all working now.

We have noticed a few issues with the 2820 - e.g. NAT for VNC stops working and a quick disable/enable brings it back online.
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by:ashimmons
ID: 21848112
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