MS Software Shadow Copy Provider freezing machine
Posted on 2008-06-23
Having a rather concerning error;
We are running Symantec Backup Exec 11d (Rev. 7170). All has been going well for a while, but came in this morning to find that the machine had completely frozen. The backup had started, and had kicked off the service 'Microsoft Software Shadow Copy Provider'. I know this as its the last event in the event log. The next entry (2 days difference) is me having to force the machine to reboot through the DRAC console. The server is set up as a VMWare server, although doesn;t actually host any machines yet.
When i look at the job log for the failed job, it tells me that the 'joblog' tag wasn't closed, as if it crashed before it had a chance to complete even the log.
the machine itself still runs, and still answers requests from our ServersAlive setup, however won't accept RDP connections, and the DRAC console redirection just shows a mouse and grey-ish screen.
Has anyone come across this before, as this machine is due to start hosting live services very soon.
Any help on this would be great... need to get this sorted ASAP!!!!