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event id 7515 Catergory smtp Protocol

The Exchange Intelligent Message Filter attempted to filter a message, The message could not be filtered,
Error code 0x800710f0. The messages were from users and to users AOL accounts and not our exchange store. Is their a way to prevent the msexchange Transport from trying to process this, so an error doesn't occur and slow down performance on the exchange serve

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jim3725
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jim3725
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1 Solution
 
TheCleanerCommented:
Best way to prevent such a thing would be to not send emails from AOL accounts through the SMTP engine on the Exchange server.  They should be connecting to the AOL mail servers to send and receive email, not relaying through your Exchange server.
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jim3725Author Commented:
Is their a setting on exchange server that I can use to stop that?
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TheCleanerCommented:
This is done at the client.  Their client should be set up with a POP3 account connecting to AOL instead of sending outbound email through Exchange.  (It's inbound/outbound mail server)

Is this how it is setup?

You may need to explain the setup more thoroughly.  Are you allowing relaying?  If they are from AOL accounts and TO AOL accounts then going through your Exchange server for inbound and outbound processing would be kind of pointless.

Also, what's the Exchange server for?  I mean, are their AOL accounts their primary accounts or just personal stuff?
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jim3725Author Commented:
I am not allowing email relay from exchange server, No AOL accts should be going thru exchange server. AOL is just personal
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TheCleanerCommented:
It sounds like they may be either replying using their Exchange account or sending email to an AOL account from their exchange account.  You would have to enable message logging to be certain.

In either regards, the error code is explained in this KB article:  http://support.microsoft.com/kb/907691

and basically says that the emails are larger than 3MB and therefore not scanned.   You can safely disregard the message, and I don't think performance is suffering, since this is by design.
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