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Trying to export a users mailbox using ExMerge fails instantly w/ error 0x8004011d

Posted on 2008-06-23
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Last Modified: 2012-08-14
This questions is for a problem that arrose after a previous post ID: 23499680.

After repairing the database successfully, for some reason, a single user cannot save/add/delete/change anything in their calendar. First are these event logs:

Event Type:      Warning
Event Source:      EXCDO
Event Category:      General
Event ID:      8237
Date:            6/23/2008
Time:            9:31:57 AM
User:            N/A
Computer:      SERVER
Description:
Calendaring agent failed with error 0x80040219 while attempting to open the status message. If the user is a delegate, the access rights to the mailbox might not be set up correctly.  Otherwise, the calendar for this mailbox could be corrupted. This could be fixed by moving the mailbox to another Exchange server, or exporting the calendar to a Personal Folder File (.PST), and re-importing this into a new calendar.

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      EXCDO
Event Category:      General
Event ID:      8206
Date:            6/23/2008
Time:            9:31:57 AM
User:            N/A
Computer:      SERVER
Description:
Calendaring agent failed with error code 0x80040219 while saving appointment.

For more information, click http://www.microsoft.com/contentredirect.asp.



Event Type:      Error
Event Source:      EXCDO
Event Category:      General
Event ID:      8199
Date:            6/23/2008
Time:            9:31:57 AM
User:            N/A
Computer:      SERVER
Description:
Calendaring agent failed in message save notification with error 0x80040219 on kaleim@amanlawfirm.com: /Calendar/A?O-Brudny%%3A DUE Answer to Complaint.EML.

For more information, click http://www.microsoft.com/contentredirect.asp.


I found another experts-exchange.com user had the exact same problem, (http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_21648853.html)  and fixed it by using ExMerge to export the mailbox to a .pst, create a new exchange mailbox, then import the data back into the new mailbox.  The only problem is i cannot run ExMerge. It fails immediatley after starting. Here is the ExMerge.log:


****************************************************************
Microsoft Exchange Mailbox Merge Program, v6.5.7529.0
Start Logging:June 23, 2008   10:00:10
****************************************************************
[10:00:10] Logging Level: None
[10:00:10] Reading settings from file 'C:\Program Files\Exchsrvr\bin\EXMERGE.INI'.
[10:00:10] Reading list of subjects for messages to be selected from file ''
[10:00:10] Reading list of attachment names for messages to be selected from file ''
[10:00:10] List of folders to be ignored has been read. 0 folders in the list.
[10:00:10] Current machine locale ID is 0x409
[10:00:10] Operating System Version 5.2 (Build 3790)
[10:00:19] Accessing Domain Controller 'SERVER'
[10:00:19] 'SERVER' is running Exchange Server 2000 or later
[10:00:19] Mailbox '/o=AMANLAWFIRM/ou=first administrative group/cn=Configuration/cn=Servers/cn=SERVER/cn=Microsoft System Attendant' will be ignored as its DN contains strings in the ignore list
[10:00:19] Mailbox '/o=AMANLAWFIRM/ou=first administrative group/cn=Configuration/cn=Connections/cn=SMTP (SERVER)/cn={1BD1F759-53CF-496E-8FA9-F67707B26257}' will be ignored as its DN contains strings in the ignore list
[10:00:19] Mailbox '/o=AMANLAWFIRM/ou=first administrative group/cn=Recipients/cn=SystemMailbox{1BD1F759-53CF-496E-8FA9-F67707B26257}' will be ignored as its DN contains strings in the ignore list
[10:00:19] Found 9 mailbox(es) homed on database 'FIRST STORAGE GROUP/MAILBOX STORE (SERVER)'.
[10:00:19] Ignored 3 mailbox(es) homed on database 'FIRST STORAGE GROUP/MAILBOX STORE (SERVER)'.
[10:00:19] Found 9 mailbox(es) homed on the specified databases.
[10:00:19] Ignored 3 mailbox(es) homed on the specified databases.
[10:00:27] Using attribute 'PR_MESSAGE_DELIVERY_TIME' for date operations.
[10:00:27] Merging data into target store. The program will copy only those messages that do not exist in the target store.
[10:00:27] Associated folder data will NOT be copied to the target store.
[10:00:27] Using 'English (US)' (0x409) as the default locale (Code page 1252)
[10:00:27] All mailboxes will be processed, regardless of locale
[10:00:27] Using default locale for all mailboxes
[10:00:27] Initializing worker thread (Thread0)
[10:00:27] Copying data from mailbox 'Kalei McElroy' ('KALEIM') on Server 'SERVER' to file 'C:\DOCUMENTS AND SETTINGS\ADMINISTRATOR\DESKTOP\KALEIM.PST'.
[10:00:27] Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d)
[10:00:27] Errors encountered. Copy process aborted for mailbox 'Kalei McElroy' ('KALEIM').
[10:00:27] Number of items copied from the source store for all mailboxes processed: 0
[10:00:27] Total number of folders processed in the source store: 0
[10:00:27] 0 mailboxes successfully processed. 1 mailboxes were not successfully processed. 0 non-fatal errors encountered.
[10:00:27] Process completion time: 00:00:00


I have followed the following steps to ensure i had access to that mailbox:
http://technet.microsoft.com/en-us/library/aa996410(EXCHG.65).aspx

I even did a no-no and removed inherited permissions from the IS and gave my account complete control, and removed any explicitely denied permissions. I have restarted all associated services after each permission change, one time even rebooting the server, yet ExMerge still fails.

1- What am i doing wrong for ExMerge to fail?
2- Is using ExMerge even the best way to approach the problem?


Thanks.
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Question by:mhdcommunications
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Expert Comment

by:MrLonandB
ID: 21846961
If you don't already have one, suggest creating an additional mailbox store. Then use the "Move Mailbox" to move the mailbox to the new store. Then...move it back to where it originally came from.
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Author Comment

by:mhdcommunications
ID: 21847037
Exchange is installed on a 2003 SBS. Only one mailbox store can exist.
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Expert Comment

by:MrLonandB
ID: 21847152
http://support.microsoft.com/kb/867503

Take a look at that article and see if it helps with ExMerge.
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Author Comment

by:mhdcommunications
ID: 21847217
I have already followed those steps.I just verified that i did it correctly.
Not sure what is going on...
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Accepted Solution

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mhdcommunications earned 0 total points
ID: 21847956
After finding another posting about the issue i am having, it seems the permissions were not correct. The article @ http://support.microsoft.com/kb/867503 shows you how to add the permissions to the user account, but does not tell you to make sure the Group's that user account is associated with is not also explicitly denied. This account was part of the Domain Admin's group, which is explicitly denied. Problem solved.
Requesting refund of points.
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