?
Solved

Outlook 2003 hangs on receive mail

Posted on 2008-06-23
6
Medium Priority
?
828 Views
Last Modified: 2010-05-18
Having trouble with Outlook 2003 receiving POP3 e-mail. It just hangs, both when doing  Send/Receive (hangs on receive) or a Test Account Settings ( hangs on Find incoming server (POP3)). I know the user names and passwords are correct because they work in Outlook Express ( also present on this machine). I can ping the POP3 mail server OK. I can do webmail via that server.
I have checked all firewalls (on /off).  HELP !
0
Comment
Question by:socross
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
6 Comments
 
LVL 97

Expert Comment

by:war1
ID: 21847238
Hello socross,

You cannot receive but can send?

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Delete and then recreate your account settings in Outlook.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
0
 
LVL 1

Author Comment

by:socross
ID: 21847525

II have already seen the above  on another question and tried all of those, but no change.

Yes I can send, but not receive.

No problems with servers as it all works in Outlook Express OK
0
 
LVL 97

Expert Comment

by:war1
ID: 21847831
You have created a new Outlook profile?
0
 
LVL 1

Author Comment

by:socross
ID: 21850946
Yep, I did all that, but it made no difference. In fact when I went back to OE that was no longer able to receive e-mail either.

Found the following site to attempt repair of OE:
www.microsoft.com/windows/IE/community/columns/oerepiar.mspx
but that did not work either, except that the Re-installl and repair Outlook Express option led me to
http://support.microsoft.com/default.aspx?kbid=318378
which in turn suggested abandoning OE altogether (which I was trying to do by going to Outlook) suggesting a migration to Windows Live Mail.  And it works ! In fact WLM seems a pretty cool programme !

I still have the fundamental problem of why Outlook did not work ( even after re-installation), but that willl have to wait for another day, as customer is more than happy with WLM.

Can the administrator/moderator please close this question (own solution found).

Thanks

socross




0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 22075089
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s a strangely common occurrence that when you send someone their login details for a system, they can’t get in. This article will help you understand why it happens, and what you can do about it.
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question