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Outlook 2003 hangs on receive mail

Posted on 2008-06-23
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Last Modified: 2010-05-18
Having trouble with Outlook 2003 receiving POP3 e-mail. It just hangs, both when doing  Send/Receive (hangs on receive) or a Test Account Settings ( hangs on Find incoming server (POP3)). I know the user names and passwords are correct because they work in Outlook Express ( also present on this machine). I can ping the POP3 mail server OK. I can do webmail via that server.
I have checked all firewalls (on /off).  HELP !
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Question by:socross
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6 Comments
 
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Expert Comment

by:war1
ID: 21847238
Hello socross,

You cannot receive but can send?

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Delete and then recreate your account settings in Outlook.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1
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by:socross
ID: 21847525

II have already seen the above  on another question and tried all of those, but no change.

Yes I can send, but not receive.

No problems with servers as it all works in Outlook Express OK
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LVL 97

Expert Comment

by:war1
ID: 21847831
You have created a new Outlook profile?
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Author Comment

by:socross
ID: 21850946
Yep, I did all that, but it made no difference. In fact when I went back to OE that was no longer able to receive e-mail either.

Found the following site to attempt repair of OE:
www.microsoft.com/windows/IE/community/columns/oerepiar.mspx
but that did not work either, except that the Re-installl and repair Outlook Express option led me to
http://support.microsoft.com/default.aspx?kbid=318378
which in turn suggested abandoning OE altogether (which I was trying to do by going to Outlook) suggesting a migration to Windows Live Mail.  And it works ! In fact WLM seems a pretty cool programme !

I still have the fundamental problem of why Outlook did not work ( even after re-installation), but that willl have to wait for another day, as customer is more than happy with WLM.

Can the administrator/moderator please close this question (own solution found).

Thanks

socross




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