Remotekha
asked on
MAC ISSUES
Having lots of issues receiving Mac files of late& Never used to&
Lots of clients send Mac files and they seem to corrupt via e-mail something that never used to happen&
Obviously Im talking design files AIs and PDFs
Example
Ive got a mac at home, so I might email home an AI file I created on PC in the office, open it, work on it resave it
When I send it back to me on an e-mail it corrupts
If I put the exact same file on a USB and then open it the office its absolutely fine
Lots of clients send Mac files and they seem to corrupt via e-mail something that never used to happen&
Obviously Im talking design files AIs and PDFs
Example
Ive got a mac at home, so I might email home an AI file I created on PC in the office, open it, work on it resave it
When I send it back to me on an e-mail it corrupts
If I put the exact same file on a USB and then open it the office its absolutely fine
ASKER
Hi Bol,
Thanks for that, when i send the file from my PC using outlook 2003 to a mac user, it will be recieved fine, however when the mac user tries to send it back to me or to any other users in my office (using outlook) we receive it corrupt.
Is very hard to confirm what email programe they use on MAC beacuse, I am not talking about one client, it a general issue from different clients using (MACs). assuming they are using entourage!
Any idea!
Thansk
Thanks for that, when i send the file from my PC using outlook 2003 to a mac user, it will be recieved fine, however when the mac user tries to send it back to me or to any other users in my office (using outlook) we receive it corrupt.
Is very hard to confirm what email programe they use on MAC beacuse, I am not talking about one client, it a general issue from different clients using (MACs). assuming they are using entourage!
Any idea!
Thansk
What exactly do you receive? What if a text file is sent?
It would be worthwhile to find out the mail client, even if just for some of the machines. At the same time you can have them run the other tests I mentioned, especially to see if most (if not all) of these are with .Mac accounts.
What are the sizes of the files?
If a Mac sends to another Mac and you then how is the file on the other Mac?
You can take a look at the encoding used when sending the file to see if that has an effect. It is a likely cause. There is info on this from MS at http://support.microsoft.com/kb/268320 . Try using AppleDouble but if that has the same problem then try MIME, which is common and should work. Have them not use compression and check the box to include Windows extensions.
If the suggestion above doesn't work then we will need to get feedback on the other questions. Let me know if you have a question.
bol
It would be worthwhile to find out the mail client, even if just for some of the machines. At the same time you can have them run the other tests I mentioned, especially to see if most (if not all) of these are with .Mac accounts.
What are the sizes of the files?
If a Mac sends to another Mac and you then how is the file on the other Mac?
You can take a look at the encoding used when sending the file to see if that has an effect. It is a likely cause. There is info on this from MS at http://support.microsoft.com/kb/268320 . Try using AppleDouble but if that has the same problem then try MIME, which is common and should work. Have them not use compression and check the box to include Windows extensions.
If the suggestion above doesn't work then we will need to get feedback on the other questions. Let me know if you have a question.
bol
ASKER
Sorry,Bol what AppleDouble & MIME are?. and how to get them not use compression and check the box to include Windows extensions.
sorry, i Have very little experience with MACs
sorry, i Have very little experience with MACs
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Are your Mac users using the Apple Mail program? If so, when adding the attachment are they checking the "Windows friendly attachments" box?
ASKER
Thanks, for your help
Your welcome! I'm glad I could help. I noticed the B grade. Did you still have a question or need help with this. Otherwise I am curious about why you chose a B grade instead of an A. It is always nice to have a chance to earn the A grade or at least know why it wasn't. If the grade was a mistake or you have a question about what grades mean here and which to use then let me know.
Thanks for the fun question.
bol
Thanks for the fun question.
bol
If possible use another program to try sending and receiving emails from this account. Does that make a difference? What is the email program you use?
Zip the file before attaching and sending the zip. Does it get through OK now (after unzipping the file)?
Try sending the file to another Mac user, if possible. Does the file get messed up? What if they send one to you?
These tests will help us narrow down the cause. Let me know if you have a question.
bol