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Solved

Safari closes when clicking a pdf hyperlink

Posted on 2008-06-23
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Last Modified: 2013-12-07
I have a Mac that closes unexpectedly when trying to open a hyperlink that is a pdf file.  I am not familiar with the Mac's and would appreciate any assistance.  I do have Adobe software loaded on the computer.  
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Question by:mcico
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LVL 39

Expert Comment

by:Eoin OSullivan
ID: 21853178
OSX includes PDF viewing software called "Preview" and Adobe Acrobat is not required.
It sounds like there may be an issue with Safari or Adobe.

Can you uninstall Adobe and use something like AppZapper to completely remove all preferences and settings.

Reboot the Mac and see if Safari behaves better for you.

Have you tried Mozilla Firefox to see if the problem is localised to Safari?
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Author Comment

by:mcico
ID: 21855817
We have the full Adobe suite on this computer so uninstalling it permanently is not an option.  I can try to remove the Adobe and reload it, however, I am not familiar with the Mac so I don't know the proper way to do it.  I am not familiar with AppZapper either, but I can look it up.

Thanks,
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LVL 39

Accepted Solution

by:
Eoin OSullivan earned 250 total points
ID: 21855996
If you've the full suite it is VERY MESSY to uninstall
So don't even attempt it.

What you could do however is

1. Associate PDF files with Preview rather than Acrobat.  CTRL+click and PDF file and Get Info
In the Open With dialog .. change the default application to Preview rather than Adobe Acrobat

2. In safari Preferences .. make sure the box that says "Open Safe files... " is UNCHECKED.

This page explains how to stop Acrobat trying to open PDFs inside Safari .. plus a few other alternatives.
http://www.macfixit.com/article.php?story=20070404013904547
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Author Closing Comment

by:mcico
ID: 31469849
When I opened her Adobe Acrobat Pro it asked me if it could be the default browser reader and I clicked yes.  It now works.

Thanks for your help.

Kim
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